
HR TEAM BUSINESS PLAN – 2012-2014  Page 1 of 5 
 
1 | P a g e  
 
VISION 
 
We stand proudly on the leading edge of innovative HR practices to make a real difference in the 
success of our people. 
 
 
MISSION 
 
Using the Guiding Beliefs as our compass, the Human Resources Team works with leaders, teams, 
unions, employees and partners to ensure the workforce is healthy and vibrant. We contribute to 
the City’s success by investing in continuous learning, innovation and best practices. We develop 
organizational systems and tools to enrich the culture, navigate change and achieve business 
goals. 
 
 
KEY SERVICES 
 
Include: 
 
1.  Strategic partnering with the Corporate Leadership Team for proactive program development 
to address current and anticipated organizational needs and challenges. 
 
2.  Surfacing issues and trends, anticipated legislative and regulatory requirements  
 
3.  Role modeling innovative approaches to organizational challenges and opportunities. For 
example, piloting secondments, internal and external partnership opportunities, succession 
planning, workplace learning, and recruitment/retention strategies.  
 
4.  Playing an advocacy role for our employees on “people issues”   
 
5.  Providing consulting, advisory and coaching services to our leaders, teams and employees on 
a full range of human resource or people issues including: 
 
  workforce planning 
  recruitment and selection 
  orientation 
  performance management and coaching 
  learning and development, leadership and team building 
  navigating change 
  conflict resolution and other facilitation services 
  employee and labour relations 
  compensation management 
  health, wellness & safety, and employee assistance services  
  
 
RELEVANT COUNCIL FOCUS AREAS 
 
Service – Balancing Excellence with Value