HTML Preview Pareto Analysis Chart for Customer Service page number 1.
Pareto Analysis
Counter service
Channel re-alignment
20/10/02
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The first 3 Type of inquiry cover 86.39% of the Total Number
Cumulative Percentage Cutoff: 80%
Rank Type of inquiry Number Cumulative%
1 Balance transactions savings 86 58.5%
2 Account enquiries bank a/c 30 78.9%
3 Foreign exchange inquiries 11 86.4%
4 Mortgage sales enquiries 10 93.2%
5 Home insurance inquiries 5 96.6%
6 Probate 2 98.0%
7 Savings sales 1 98.6%
8 Personal loans 1 99.3%
9 Life insurance 1 100.0%
10 100.0%
11 100.0%
12 100.0%
13 100.0%
14 100.0%
15 100.0%
What customers want
Balance transactions savings
Account enquiries bank a/c
Foreign exchange inquiries
Mortgage sales enquiries
Home insurance inquiries
Probate
Savings sales
Personal loans
Life insurance
0
10
20
30
40
50
60
70
80
90
100
Type of inquiry
Number
0%
20%
40%
60%
80%
100%
Cumulative %
Vital Few Useful Many Cumulative% Cut Off %
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