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Leasing Consultant
Job Responsibilities
Leasing/Marketing Related
• First person responsible to answer the telephone, handle “walk-in” traffic and to show tours.
• Answer telephone in a friendly manner. Visit with prospects in such a way that communicates interest
in their needs.
• Schedule appointments for tours, utilizing company procedures including appointment book, traffic log,
7-day tray, etc. Record all phone calls and walk-ins on traffic log.
• Follow-up with prospective residents who do not leave a deposit.
• Primary person to walk the model and/or mini model daily to ensure all lights work and the unit is ready
for tours. Check the patio and entrance area and make sure it is free from trash and debris.
• Review Priority Action Drawer each morning to incorporate the steps needed to follow-up on pending
applications. Utilize established systems to ensure rental applications are processed in a timely
manner.
• Submit completed rental application to screening agency and related paperwork to the Lease
Administration for Pre-Approval of household. (Tax Credit Units Only)
• Notify applicant once they are approved and schedule the Lease signing and Move-in Inspections in
appointment book.
• Prepare leases and addendums for approved applicants.
• Complete Lease paperwork and Move-In Inspection with new residents.
Review lease expiration dates and utilize Re-Certification/Renewal Process Checklist to deliver notices,
which allows adequate time to schedule an appointment with the resident to review and sign the new
lease.
• Visit area businesses to request marketing information for the Move-In bags.
• Refer to “Marketing Plan” and assist with Resident activities as outlined to promote resident retention.
• Complete Market Surveys as requested.
• Shop the Comps (competitive properties) as requested so you are knowledgeable about other
apartment communities in the area market.
• Follow-up with prospects on the Courtesy Call-Back list after receiving Notices to Vacate to determine if
they are interested in the upcoming available floor plan and unit.