Operational Uses of Data, 2010 HMIS-HEARTH Conference
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Contract Considerations with Vendor
General Terms of Agreement
Warranties and Representations
Conflict of Interest
Amendments or Modifications
Hold Harmless
Termination
Project/Agreement Goals
Overall Goals of Agreement/Project
Scope of Work Goals, objectives, activities, and timelines
Expectations
General Performance Indicators
System Availability
Fixing System Errors
Specific Deliverables
Enhancement Projects
Large Upgrade Projects (e.g. Data Standards)
Consequences for Not Meeting Expectations
Withholding of Payment; Termination of Agreement
Payment Terms
Amount, When, To Whom
Compliance with Data Standards
Verification that Software will Comply with Data Standards
Security
Specifications Around Security of Software
Use/Disclosure
Terms of Use or Release of Data
Access to and Ownership of Data
Transfer of Data in case of Termination
Service Level Agreement
Level of availability, serviceability, performance, operation
Escrow Agreement
Software
Data