HTML Preview Christmas Operating Schedule page number 1.
Christmas 2016 Operating Schedule
All Forward Air terminals and hub operations in the U.S., Canada and Mexico will be closed on Monday, December 26
th
, 2016 in
observance of the Christmas holiday. Forward Air will conduct normal inbound or outbound operations on Friday, December 23
rd
. All
U.S. terminals and Mexico operations will reopen with normal hours on Tuesday, December 27
th
. Forward Air terminals in Canada will
remain closed on Monday, December 26
th
and Tuesday, December 27
th
, in observance of Boxing Day and will reopen with normal
business hours on Wednesday, December 28
th
. This will allow our owner-operators and employees to enjoy the holiday with their
families. As in previous years, destination arrival for some shipments tendered early in the week will be deferred. Those changes are
outlined below.
Schedule Details
• Forward Air terminals will offer normal tender/recovery on Friday, December 23
rd
.
• Forward Air terminals with normal Saturday hours will be open Saturday, December the 24
th
for freight recovery only and will not accept
freight tendered. These stations will be open no later than noon on the 24
th
. Contact your local station for location specific details.
• All U.S. terminals will be closed on December 25
th
& 26
th
. We will reopen for outbound service at normal hours on Tuesday, December 27
th.
• Forward Air Complete shipments in the U.S. and Canada will be picked up and delivered on Friday, December 23
rd
, as scheduled. Those
shipments shown as Monday service will be picked up or delivered on Tuesday, December 27
th
or in accordance with the cartage schedule.
Forward Air Complete shipments will not be picked up or delivered on December 24
th
, 25
th
or 26
th
.
• The last departure for Forward Air Complete shipments inbound to Mexico will be Friday, December 23
rd
, and will be delivered on Tuesday,
December 27
th
.
The general service schedule adjustments are shown in bold on the following chart:
Customer Support
• Forward Air’s Customer Care Center and Complete Customer Care will be open for normal hours on Friday, December 23
rd
and will
also be open on Saturday, December 24
th
from 10:00 a.m. to 3:00 p.m. The department will return to normal operating hours on
Tuesday, December 27
th
, at 7:00 a.m. EST.
• Forward Air’s Complete Management Group will be closed on Monday, December 26
th
and will return to normal operating hours on
Tuesday, December 27
th
.
• Forward Air’s Truckload Services customer support group will be open throughout the Christmas holiday to service customers’
nationwide truckload needs. TLS customer support is available at 1-800-736-7765.
In this joyous holiday season, we thank you for your dedication to our business relationship in 2016.
Recovery Day
Date
Ship Day
All Stations
1 Day
2 Day
3 Day
4 Day
5 Day
Dec. 20
TUE
Normal
Wed. Dec. 21
Thurs. Dec. 22
Fri. Dec. 23
Tues. Dec. 27
Wed. Dec. 28
Dec. 21
WED
Normal
Thurs. Dec. 22
Fri. Dec. 23
Tues. Dec. 27
Thu. Dec. 29
Thu. Dec. 29
Dec. 22
THU
Normal
Fri. Dec. 23
Tues. Dec. 27
Thu. Dec. 29
Thu. Dec. 29
Fri. Dec. 30
Dec. 23
FRI
Normal
Tues. Dec. 27
Wed. Dec. 28
Thu. Dec. 29
Thu. Dec. 29
Fri. Dec. 30
Dec. 24
SAT
Limited
Stations with Saturday operations will offer Recovery only. All stations will close by Noon, Dec 24
th
.
Dec. 25
SUN
*Closed*
** All Terminals & Operations Closed In U.S., Canada & Mexico **
Dec. 26
MON
*Closed*
** All Terminals & Operations Closed In U.S., Canada & Mexico **
Dec. 27
TUE
Normal
**All U.S. Terminals & Operations Open**