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Job Description
Date: 10/2/13
Title:
Taxi Dispatcher
Department:
RTT
Reports to:
Maui Airport Taxi Manager
Status:
Non-Exempt
I. Job Purpose/Objective
The primary purpose of the Taxi Dispatcher is to maintain the order of the cabs at the
taxi stand and dispatch vehicles and drivers to meet customer’s transportation needs.
Conveys a high profile of the company by being neatly dressed and offering quality
customer service courteously. This position requires control, multi-tasking, superior
organizational skills, honesty, strong leadership, and unbiased nature.
II. Essential Job Functions
Incumbent may perform any or all of the following:
Log the time and number of each cab as they check in into the dispatch sheet
Assign taxi fare in order of request to the first cab in line
Record time of departure and destination on dispatch log
Respond to all radio transmissions, answer all telephone calls
Receives requests for taxi fares by telephone and dispense the fare fairly to the
nearest cab that answers the radio call to that location
Must follow dispatching guidelines are:
o Do not suggest to passengers to use a credit card, extended vehicle, or
sedan
o Do not ask units for favors such as buying coffee, food, etc.
o Do not sell fares for kick back
o Failure to follow these guidelines will lead to corrective action and/or
termination
Memorize and use codes (correctly) whenever possible and limit the use of
conversational language to bare minimum per FCC guidelines
Assist drivers in answering questions and solving customer or vehicles
problems
Monitor drivers to ensure quality work performance
Help train and counsel drivers on proper dispatch procedures
Collect vouchers from vendors and record them for processing
Administer special requests for service, namely, credit card, limousine,
extended van, sedan, car, seat, etc. to taxi’s in the order that they appear on
the board
Follow up on any complaints and accident reports to the operations manager
Enforce the rules and regulations of Maui Airport Taxi
Performs other related duties as assigned or requested
III. Working Conditions/Physical Demands
Must be able to sit for extended periods of time