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ROHIT THUKRAL (Thuky)
Portland OR
Phone – ; Email –
rohit thukral resume - 2014 1 of 3 Tealeaf Associates, Management Consultants
PROFESSIONAL STRENGTHS
• Accomplished, innovative, hands on, & informed management consultant with excellent leadership ability & strong suite of
skills & experience (business integration/IT strategy; business process & organizational change; business-technology alignment,
system architecture, Internet strategies, system development/integration & implementation; medium and large-scale program /
project management & governance, methodologies, global services delivery)
• Deep experience managing large scale & geographically dispersed client relationships, or multiple clients
• Breadth of knowledge managing technology projects & hands on experience with multiple technology platforms
• International perspective with significant experience in India & Asia Pacific regions – worldly & culturally aware
• Industry experience: Health Insurance expert, experience in financial services, health care delivery, utilities, government, others
WORK EXPERIENCE
Independent Management Consultant (Tealeaf Associates)
January 2001 to Present Pacific Northwest, USA
Specializing in Management and IT Consulting services - domain includes business process improvement, information technology,
strategy/analysis, and program governance. The following is an extensive sampling of projects that have been completed.
Assisted state of Washington with merger of behavioral health services and Medicaid operations across three southwest
counties in Washington State. Effort included business process alignment, IT infrastructure and application
development/support, outsourcing, vendor management, and activities associated with creating a new mobile organization.
Leading an Oregon private-public partnership workgroup that strives to develop statewide simplified rules to facilitate health
care business between government entities, providers, payers, & intermediaries with a focus on lowering operating costs.
Advise Oregon Healthcare Leadership Council and Oregon Health Authority on EDI related legislative, initiative and
implementation perspectives.
Worked with a healthcare delivery company to leverage & expand successful pilot to fully scalable operational processes.
Pilot had established innovative patient care processes that substantially reduced hospitalization costs by providing critical care
in a home setting, in partnership with hospitals.
Assisted largest US third party employee benefit program administrator in the implementation of a highly automated health
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laims processing system. Engagement included all aspects of initiating, organizing & managing a large scale mission critical,
multi-million dollar system implementation project. Scope included business process changes, system development &
delivery, vendor management, business intelligence to clients & their consultants/brokers, mentoring client team from project
planning, execution & technical architecture perspectives. Project delivered using Agile methodology. Advised client on
several subjects including business/IT alignment, program management, information analytics, stakeholder reporting, consumer
directed health etc.
Executed numerous major projects & programs for the largest multi-state health insurer in the Pacific Northwest. Projects
included:
• Assisted Provider Services with development of a business case to implement comprehensive network performance
management & contracting processes across the enterprise.
• Teamed with top management & operational departments to help define the strategy for consumer engagement.
• Established a comprehensive approach for effective communications with a wide-spectrum of stakeholders associated with
the implementation of performance based health networks. Led the operations & IT teams in the system implementation &
resolution of major business issues in this key effort associated with the client’s largest customer.
• Led the effort to size, estimate, plan, & develop the solution strategy & requirements for an enterprise-wide solution for the
HIPAA National Provider Identifier rule.
• Successfully led a Medicare Advantage PPO product development & implementation effort including product development,
go to market strategies, sales administration, business process changes, regulatory compliance, systems, & operations.
Multi-state product administered by a central business unit & technology platform – a first for client.
• Managed the HIPAA Transactions & Codes Sets project for the Washington plan. Goal was the transformation of the health
plan into an ebusiness. Managed projects to develop infrastructure & applications to enable Internet EDI & web portals;
realigned business processes with technology implementations.