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Council, 8 December
Information Technology Report
Executive summary and recommendations
Introduction
This report provides the Council with an update into the work of the Information Technology
Directorate in September to November. Areas from the report to highlight are as follows:
Disaster recovery
This departmental project is to assess the technical capabilities of a new site recovery
service provided by Microsoft. The service has the potential to simplify the technical
disaster recovery process for the HCPC core systems as well as reducing costs and
improving the time to switch to the disaster recovery environment.
After a successful proof of concept, all of the disaster recovery services are now
operating in the new environment. Following the resolution of the remaining small
number of issues the legacy disaster recovery environment will be switched off. This
project is estimated to reduce costs by approximately £100,000 pa.
Service availability
FTP Case management system:
On Friday 23 and Monday 26 September there was an intermittent disruption in service
where the application appeared to hang and required a re-start.
The outage was caused by an uploaded corrupt document that when accessed caused
part of the system infrastructure to hang.
Registration system:
On Wednesday 21 September the registration system became inaccessible between
09:15 and 09:50.
The outage was caused by an administrative mistake that resulted in an ‘address’
conflict in the infrastructure following the creation of a new unrelated server.
Education system and other supporting systems:
On Thursday 30 September there was an outage to the Education system and a
number of supporting systems between 11:00 and 11:15.
The outage was caused by a database server becoming unresponsive. The root cause
is not known and has been escalated to support partner organisations. The issue was
resolved by restarting the server.