HTML Preview Formal Customer Complaint Letter page number 1.
To the manager of Taco Tacontento:
I am writing to bring to your attention a serious issue I had in your establishment last week. I ordered a
vegetarian bean burrito, and halfway through my meal, I bit into what turned out to be a chicken bone.
I am a vegetarian, and the presence of bone in my burrito was jarring. I showed the bone to the staff,
who offered to make me a new burrito with the same beans the bone presumably came from. I did not
want to risk eating any meat or finding another bone, so I asked for a taco salad instead.
I am a regular customer at your restaurant, and I have never had any problems with your food in the
past. While I am relatively certain this was a fluke, I am still concerned about how the bone got into the
beans. I would like to know how this might have happened.
I am also concerned with the lack of understanding I received from the staff member who helped me.
I don't know if she was working alone or merely misunderstood my request, but she refused to let me
speak to her supervisor while I was in the restaurant. I felt she acted very unprofessionally.
I hope to hear back from you about this incident. I can be reached by phone at (555) 867-5309 at any
time or by email at [email protected].
Sincerely,
Marilyn Hoss