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RESUME OF JOHN H. SMITH PAGE 1
JOHN H. SMITH
P.O. Box 1673
Callahan, FL 32011
800-991-5187
Info@greatresumesfast.com
MARKET SALES MANAGER
Proven Sales, Training & Leadership Excellence
Highly accomplished, top-performing market sales manager with more than 12 years of proven success in delivering top-ranking
individual and team sales performance throughout market territories. Talented team builder successfully hires and develops
talented managers and sales force through hands-on leadership, clearly defined goals, and consistent follow-up. Recognized
companywide for excellence in building long-term partnerships throughout all client and corporate levels, and for creating simple
and effective tools to streamline processes, drive best practices, and exceed all goals in service, sales, and profit.
Key Areas of Impact
Market
Sales
Management
Training/Employee Development
Financial Analysis & Planning
Negotiation
& Influencing
Multichannel Sales
Motivation & Coaching
Executive Presentations
Metrics Management
B2B Sales
Business Turnaround
Communication & Follow-up
New Business Development
Technical Proficiencies include: MS PowerPoint, MS Excel, MS Access, MS Outlook, TIM Scheduling System, Aspect
Communication Queue Monitoring System, E-Fax, Adobe 5.5 and 6.1
PROFESSIONAL EXPERIENCE
Bank Associates 2002-present
MARKET SALES MANAGER, MERCHANT SERVICES, Los Angeles, CA (2008-present)
Lead and manage the company’s highest-performing team of 15-20 business-to-business (B2B) outside sales professionals in the
sales of non-cash payment processing solutions to businesses with varying financial needs. Recruit, train, develop, motivate, and
retain a talented team of high-performing sales and management professionals. Reviews financial plans and profit goals and
establishes weekly metrics for success. Participates in sales meetings and delivers presentations as an executive-level
representative, and provide one-on-one coaching to optimize individual performance.
• Led a dramatic turnaround in performance and morale within this under-producing region. Rebuilt damaged
partnerships, hired and trained a strong team, and worked closely with departmental sales leaders to identify issues,
solve problems, establish goals, and align productivity with corporate standards. Drove best practices in partner
communications to regain trust and reestablish business opportunity.
• Streamlined training processes through the creation of quick reference guides to guide new-hire processes, credit
efficiency, bank visits, prospecting and cold calling, pricing, and optimizing revenue.
Sales Awards & Accomplishments
Won Top Manager Award 3 out of 6 years, based upon total annual revenue generated.
Bank Associates Top Gun Winner, and National West Coast Contest Winner, 2009
Trending to achieve 120% of total revenue goal in 2012.
Produced $3,575,500 in total revenue in 2011, exceeding annual goal by 15%.
Delivered $750,580 in total revenue in 2010, exceeding annual goal by 25%, and ranked #1 in
overall revenue production, and #1 in Payment Suite Production.
Exceeded 2011 annual sales goal by 60%, achieving $800,575 in total revenue.
Awarded Vice President Title based upon outstanding sales results, 2011
BUSINESS SALES CONSULTANT/TEAM LEAD, MERCHANT SERVICES, Santa Monica, CA (2003-2008)
Sourced and partnered with retail bank customers, and networked with internal business units to drive complex channel sales
objectives. Analyzed financial statements, developed proposals, and delivered presentations to clients.
Promoted to Team Lead in 2007. Maintained all personal sales productivity, while helping to interview, manage, and coach new
sales representatives. Set goals, held one-on-one training sessions, attended sales calls and meetings to ensure employee
development and achievement. Supported big-picture objectives as a speaker in weekly and monthly national sales calls,
providing training and education on various topics such as product details, credit issues, reading statements, overcoming
objections, and closing sales. Leverages company best practices to coach underperforming new hires and sales consultants.