J. CHRIS HARVEY
San Jose, CA | 408.377.5761 | jcharvey@harveycom.com | linkedin.com/in/harveycom | harveycom.com
SENIOR TECHNICAL WRITER
Solid contributor with a proven track record of success. Highly skilled in all aspects of technical writing,
document development, and production, from conceptual design through to the final products delivered
to the customer. Successfully managed projects and worked as an effective team contributor to help
ensure meeting the project milestones on time and on budget. Major strengths include technical
knowledge, writing proficiency, organizing and planning skills, research ability, and a sense of user needs.
Reputation as a persistent, focused, fast-learning, hard worker.
SKILLS
• Expert with all phases of document development, including writing publication plans, defining style
and format, creating templates, structuring information for online use and navigation, and
organizing development and review teams.
• Accomplished with user guides, command references, systems administration guides, installation
guides, tutorials, training manuals, and online help.
• Proficient with FrameMaker and XML-based single sourcing using MadCap Flare and SDL
LiveContent Architect Publication Manager; experienced with XMetaL, WordPress, Perforce,
Confluence, and JIRA.
• Adept with Windows 7 and 8; experienced with iOS, Android, and Linux; highly experienced with
UNIX (including C shell, vi, and systems administration).
PROFESSIONAL EXPERIENCE
Senior Technical Writer (contract), Electric Cloud, Inc., San Jose, CA 2016
Writing user guides, API guides, installation guides, and other documents for an enterprise-grade DevOps
release automation platform for provisioning, building, and releasing multi-tiered applications.
Senior Technical Writer (contract), Machine Zone, Inc., Palo Alto, CA 2016
Used Confluence to create and update policies and procedures documents for the TechOps organization,
which maintains the data center that runs the real-time cloud platform that the company created for its
Game of War: Fire Age and Mobile Strike games.
Senior Technical Writer, Electric Cloud, Inc., San Jose, CA 2014–2015
Wrote user guides, configuration guides, and other documents for software that accelerates software
builds by distributing tasks to multiple systems on a network. Created a mobile-optimized prototype of
the documentation by developing a frameless top-navigation format that is responsive to screen size.
Helped establish a system to generate error message documentation from Markdown files and
automatically integrate documentation URLs into the error message screen output. Used WordPress to
create a blog for a new product. Maintained the documentation website. Participated in several
hackathons and shared an award for a hackathon project to improve SEO of the documentation.
Technical Writer (contract), Cloud Automation & Management, HP Software, Sunnyvale, CA 2013–2014
Updated documentation for enterprise-grade software used for provisioning and managing the life cycle
of application and infrastructure cloud services and for managing traditional IT delivery.
Senior Technical Writer, Cisco Systems, Inc., Milpitas, CA 2005–2013
Wrote configuration guides and command references for the Cisco IOS operating system for security and
other networking technologies on routers and switches for numerous releases and hardware platforms.
• Collaborated with developers, QA, product management, marketing, and editing across business
units and geographies. Used a hardware lab to test command syntax, procedures, and examples.
• Helped coordinate the migration of numerous books from FrameMaker to a DITA XML-based
authoring and content management system (CMS). Subsequently worked on a team to help other
writers migrate their books from this system to another DITA XML-based authoring and content
management system that used XMetaL and Astoria On-Demand.