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Linda Rinaldi page 2 of 2 • 916.437.5298 • [email protected]
Selected Achievements:
¾ Worked collaboratively with major client to introduce data solution for direct mail campaigns;
grew account revenue from $20,000 per year to $500,000 per year within 3 years.
¾ Prepared and presented training seminar “Customer Mining” to nationwide sales force to
improve lead generation activities and increase overall sales revenue.
¾ Continuously exceeded quarterly sales quotas by 110% for 7 of 8 quarters in 2003 and 2004.
¾ Developed and implemented direct mail program that increased customers’ participation in
monthly training seminars by 200%.
¾ Created client tracking system that allowed account management team to analyze customer
revenue and product usage ⎯ adopted by account managers nationwide as best practice.
¾ Instrumental in developing company’s first formal account management role that was later
adopted company-wide. Promoted to account manager in 2002.
CANON, INC – West Sacramento, CA 1995 to 1998
Global company; premier providers of products for home and office with $6.8 billion in annual revenue.
CUSTOMER SERVICE REPRESENTATIVE
Interpreted, evaluated, and resolved telephone inquiries pertaining to hardware and software
applications for computer peripheral products. Documented and tracked status of customer telephone
inquiries, coordinated appropriate responses and followed up to ensure customer satisfaction.
Successfully marketed and sold additional products to end-users.
Selected Achievements:
¾ Recognized for leadership in sales and customer service. Achieved 133% of sales quota in 1997.
Ranked in top 2 of 20 customer service representatives.
¾ Empowered new employees by providing training and support in product knowledge, market
segments and company protocols, which increased productivity considerably.
EARLY CAREER
Held positions involving account management for The Miller Group and FCB-Ulka. Coordinated
advertising campaigns for Turner Classic Movies, CA Movie Production Co., Los Angeles Olympic
Committee, San Jose Tech Museum, and Ford Corporation.
EDUCATION AND PROFESSIONAL DEVELOPMENT
UNIVERSITY OF CALIFORNIA AT SANTA BARBARA
Bachelor of Arts, Design
SACRAMENTO CITY COLLEGE
Certificate in Interior Design
ENTREPRENUERSHIP INSTITUTE, Columbus, OH
Success under a Microscope: An In-depth Look at Entrepreneurship; The Business Plan: Your
Roadmap to Success; Using the Internet to Research Your Business Plan; Financing a New Venture;
Networking for Results; Entrepreneurship Training Lab: Personal Empowerment and Leadership
for Emerging Entrepreneurs
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