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Linda A. Rinaldi 8624 Sunset Way • Sacramento, CA 95660
Home: 916.437.5298 • Mobile: 916.437.2280 • [email protected]
Account Management – Consulting - Training / Presenting
Over 16 years of successful sales and account management experience practiced in transforming
customer relations to that of valued business partner. Expert in consultative selling and translating
technical solutions into compelling business opportunities. Adept trainer and presenter with talent for
articulating message development and delivery to increase customer satisfaction and raise skill sets of
team members. Proficient in Windows OS and MS Office. Familiar with Adobe Acrobat, Photoshop,
web design programs, search engine optimization (SEO), and search engine marketing (SEM).
Available for travel and relocation. Additional areas of expertise include:
• Key Account Management & Retention • Technolo
gy
Support & Implementation
• Needs Assessment & Solution Selling • Customer Relationship Management
• Communicating, Presenting, & Training • Process & Performance Improvement
• Training Program Design & Development • Analytical & Conceptual Problem Solving
SIGNIFICANT PROFESSIONAL ACCOMPLISHMENTS
♦ Boosted customer retention to 96% through the creation of comprehensive on-site and web-
based training programs for Experian’s newly launched products.
♦ Consistently achieved monthly sales averages of 133% of target for Canon Inc. by using strong
sales skills to generate additional Accessory sales revenue.
♦ Awarded “Top Territory Growth” from Experian Corp. Aggressively identified and pursued new
business and up-sell opportunities, significantly increasing sales for Eastern region.
♦ Reduced pre-production errors by 74% for Ford Motor Company’s regional advertising
campaigns while serving as account coordinator for FCB-Ulka.
♦ Spearheaded national online training program for end-users of Experian database solutions that
led to development of company’s first centralized training department.
♦ Increased viewer awareness of summer programming for Turner Classic Movies by facilitating
the development of national ad campaign as junior account executive for The Miller Group.
EXPERIENCE AND SELECTED ACHIEVEMENTS
EXPERIAN CORP – Costa Mesa / Sacramento, CA 1998 to 2007
Global provider of business information with over $9.1 billion in annual revenue.
ACCOUNT MANAGER (2002 – 2007)
ACCOUNT ASSOCIATE / TRAINER (1998 – 2002)
Managed key accounts with high-revenue corporate customers in vertical markets comprising title
companies, mortgage lenders, appraisers, investors, real estate agents, marketing firms, specialty
insurers, and government entities. Personally consulted with customers to identify current and future
needs, and formulate appropriate solutions that improve usage and revenue. As account associate and
trainer, installed new software solutions on customer networks, and coordinated on-site product and
technology training for customers in assigned territory.
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