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Jay Tomlin
Experienced Software Product Manager
San Francisco Bay Area
jay@jaytomlin.com 925-519-3953
EMPLOYMENT HISTORY
Senior Product Manager, Security (2011-Present)
VMware, Inc.
Responsible for driving additional customer value across VMware end-user computing products by adding security features and taking
steps to prevent security vulnerabilities. Products affected include View virtual desktops (VDI), web-based single sign-on, and perimeter
networking. As part of this job I:
Determine and prioritize customer-driven and company-driven product requirements
Coordinate simultaneous release efforts across multiple product lines and distributed engineering teams
Maintain the long-term road map and set strategic direction for the product line
Manage software life cycles
Perform win/loss analysis and arm the sales team with competitive intelligence
Speak as a subject matter expert at industry conferences
Coordinate execution across sales, services, marketing, finance and legal teams
Principal Product Manager (2007-2011)
Citrix Systems, Inc.
As the product owner, I tune into customer needs, define and prioritize product requirements, and enable multiple sales channels for
Citrix Access Gateway, a secure remote access solution used across a broad spectrum of customer organizations. Gartner recognizes
Access Gateway as the #2 remote access solution in the market and placed it in the leader’s quadrant for SSL VPN products.
Technical Marketing Engineer (2006-2007)
Citrix Systems, Inc.
Develop and deliver technical marketing collateral, sales presentations and white papers
Develop and maintain success kits for the worldwide sales team
Run demos at industry trade shows
Technology Specialist Manager (2004-2006)
Citrix Systems, Inc.
In response to demand from sales engineers being spread thin by a growing portfolio of products, I created this new role within the
company and grew it to a worldwide team of 10 product “ninjas” whose charter is to overcome complex pre-sales technical obstacles.
Support sales teams throughout North America with technical assistance, training and documentation
Serve as “emergency rescue” technical resource when sales trials / POCs reach a technical impasse
Author deployment guides and knowledge base articles
Technical Trainer (2000-2004)
Citrix Systems, Inc.
Responsible for learning the company’s new products in deep technical detail and then preparing the worldwide technical
support and services organization to support them.
Enterprise Technical Support Lead (1998-2000)
Citrix Systems, Inc.
Troubleshoot and resolve complex technical support issues for enterprise customers
Perform root-cause analysis and assist with product configuration
Deliver world-class customer service
Network Support Specialist (1994-1998)
Indiana University
Support Novell and NT server administrators on the eight campuses of Indiana University
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