Jay Tomlin
Experienced Software Product Manager
San Francisco Bay Area
jay@jaytomlin.com 925-519-3953
EMPLOYMENT HISTORY
Senior Product Manager, Security (2011-Present)
VMware, Inc.
Responsible for driving additional customer value across VMware end-user computing products by adding security features and taking
steps to prevent security vulnerabilities. Products affected include View virtual desktops (VDI), web-based single sign-on, and perimeter
networking. As part of this job I:
• Determine and prioritize customer-driven and company-driven product requirements
• Coordinate simultaneous release efforts across multiple product lines and distributed engineering teams
• Maintain the long-term road map and set strategic direction for the product line
• Manage software life cycles
• Perform win/loss analysis and arm the sales team with competitive intelligence
• Speak as a subject matter expert at industry conferences
• Coordinate execution across sales, services, marketing, finance and legal teams
Principal Product Manager (2007-2011)
Citrix Systems, Inc.
As the product owner, I tune into customer needs, define and prioritize product requirements, and enable multiple sales channels for
Citrix Access Gateway, a secure remote access solution used across a broad spectrum of customer organizations. Gartner recognizes
Access Gateway as the #2 remote access solution in the market and placed it in the leader’s quadrant for SSL VPN products.
Technical Marketing Engineer (2006-2007)
Citrix Systems, Inc.
• Develop and deliver technical marketing collateral, sales presentations and white papers
• Develop and maintain success kits for the worldwide sales team
• Run demos at industry trade shows
Technology Specialist Manager (2004-2006)
Citrix Systems, Inc.
In response to demand from sales engineers being spread thin by a growing portfolio of products, I created this new role within the
company and grew it to a worldwide team of 10 product “ninjas” whose charter is to overcome complex pre-sales technical obstacles.
• Support sales teams throughout North America with technical assistance, training and documentation
• Serve as “emergency rescue” technical resource when sales trials / POCs reach a technical impasse
• Author deployment guides and knowledge base articles
Technical Trainer (2000-2004)
Citrix Systems, Inc.
• Responsible for learning the company’s new products in deep technical detail and then preparing the worldwide technical
support and services organization to support them.
Enterprise Technical Support Lead (1998-2000)
Citrix Systems, Inc.
• Troubleshoot and resolve complex technical support issues for enterprise customers
• Perform root-cause analysis and assist with product configuration
• Deliver world-class customer service
Network Support Specialist (1994-1998)
Indiana University
• Support Novell and NT server administrators on the eight campuses of Indiana University