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HR Service Level Agreement September 2016
1
HR Service Level Agreement
University of Bolton
1.0 Objective of the Agreement
The purpose of this Service Level Agreement (SLA) is to describe the key services
the HR team at the University of Bolton (UoB) provide and the quality standards our
stakeholders can expect from us in terms of service delivery.
This Agreement sets out:
the services we provide to employees & Heads of School/Service
the overall standard which we, in HR aim to achieve in the provision of our
services
a mechanism for resolving any problems relating to the delivery of the service
2.0 Future reviews and amendments to this Service Level
Agreement
This agreement will be reviewed annually as part of the annual planning process and
any changes will be based on feedback received.
3.0 Objectives of the Services
Fundamentally supports the strategy of the UoB and objectives for the HR
Department. This is achieved through gaining an understanding of the organisational
needs and the provision of a high quality HR consultancy service to the UoB on
people management issues (to include resourcing, development, employee relations,
change management payroll services and pensions).
4.0 Service Users
Executive Board
Heads of Schools and Departments.
Line Managers
Trade Unions (i.e UCU and Unison)
Core Staff (Professional and Academic)
New Starters
Potential Employees
External Organisations and Suppliers
Please note there is a specific SLA for the UTC. A copy can be provided upon
request.