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Nancy Robbins
15 Main Street ~ Anchorage, Alaska 99000
(907) 555-5555
PROFILE
Results-oriented, dedicated professional with extensive experience in the restaurant and
hospitality industries.
Outstanding customer service skills with proven success in managing multiple priorities
simultaneously in fast-paced environments.
Outgoing, optimistic employee with the ability to get along well with everyone.
Solid supervisory, mathematical and planning skills.
Recognized by patrons for providing courteous, effi cient service and ensuring positive dining
experiences; consistently achieved a following of “regular” customers.
EXPERIENCE
HUNTER’S CAFE, Soldotna, Alaska 1996–2003
Head Waitress
Promoted to position for consistently demonstrating ability to manage high customer volume
successfully during peak periods.
Supervised wait staff of 11 and completed weekly schedule to ensure appropriate coverage.
Hired, trained and guided new employees in restaurant operations.
Ordered supplies and confirmed adequate inventories.
Achieved overall accuracy rate of 98% in reconciliation of daily receipts.
ALLAGASH GUIDE SERVICE, Allagash, Maine 1985–1996
Co-owner
Co-founded and managed a successful hunting and fishing guide service for avid sportsmen.
Gained recognition as a first-rate service for big game hunters and fishing enthusiasts.
Prepared, planned and provided meal and rooming accommodations.
Conducted canoe transports and guided deer hunts.
Commended and received bonuses from customers for outstanding service.
BEACH INN RESTAURANT, Lincolnville, Maine 1991–1996
Head Waitress
Greeted customers; took food and beverage orders for seasonal clientele.
Prepared tables and dining area for service; coordinated room arrangements for large parties.
Provided prompt, friendly service and completed daily cash reconciliations.
Updated menus with daily specials; advised kitchen staff on special dietary requests.
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People rarely buy what they need. They buy what they want. | Seth Godin