Nancy Robbins
15 Main Street ~ Anchorage, Alaska 99000
(907) 555-5555
PROFILE
• Results-oriented, dedicated professional with extensive experience in the restaurant and
hospitality industries.
• Outstanding customer service skills with proven success in managing multiple priorities
simultaneously in fast-paced environments.
• Outgoing, optimistic employee with the ability to get along well with everyone.
• Solid supervisory, mathematical and planning skills.
Recognized by patrons for providing courteous, effi• cient service and ensuring positive dining
experiences; consistently achieved a following of “regular” customers.
EXPERIENCE
HUNTER’S CAFE, Soldotna, Alaska 1996–2003
Head Waitress
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Promoted to position for consistently demonstrating ability to manage high customer volume
successfully during peak periods.
Supervised wait staff of 11 and completed weekly schedule to ensure appropriate coverage.
• Hired, trained and guided new employees in restaurant operations.
• Ordered supplies and confirmed adequate inventories.
• Achieved overall accuracy rate of 98% in reconciliation of daily receipts.
ALLAGASH GUIDE SERVICE, Allagash, Maine 1985–1996
Co-owner
Co-founded and managed a successful hunting and fishing guide service for avid sportsmen.
• Gained recognition as a first-rate service for big game hunters and fishing enthusiasts.
• Prepared, planned and provided meal and rooming accommodations.
• Conducted canoe transports and guided deer hunts.
• Commended and received bonuses from customers for outstanding service.
BEACH INN RESTAURANT, Lincolnville, Maine 1991–1996
Head Waitress
Greeted customers; took food and beverage orders for seasonal clientele.
• Prepared tables and dining area for service; coordinated room arrangements for large parties.
• Provided prompt, friendly service and completed daily cash reconciliations.
• Updated menus with daily specials; advised kitchen staff on special dietary requests.