Preview Administration Executive Resume Format

Rhonda Dolliver

87 Dearborn Avenue, Acton, TN 98543 • (324) 209-6543

Qualifications Summary

Administrative support professional experienced working in fast-paced environments demanding strong

organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to

superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented

and resourceful in completing projects; able to multi-task effectively. Capabilities include:

 Customer Service & Relations

 Word Processing & Typing

 Computer Operations

 Accounts Payable/Receivable

 Filing & Data Archiving

 Office Equipment Operation

 Telephone Reception

 General Accounting

 Problem Solving

Experience Highlights

Administrative Support

 Performed administrative and secretarial support functions for the vice president of a large

sportswear manufacturer. Coordinated and managed multiple priorities and projects.

 Provided discreet secretarial and reception services for a busy family counseling center. Scheduled

appointments and maintained accurate, up-to-date confidential client files.

 Assisted with general accounting functions; maintained journals and handled A/P and A/R.

Provided telephone support; investigated and resolved billing problems for an 18-member

manufacturer’s buying group. Trained and supervised part-time staff and interns.

Customer Service & Reception

 Registered incoming patients in a hospital emergency room. Demonstrated ability to maintain

composure and work efficiently in a fast-paced environment while preserving strict confidentiality.

 Conducted patient interviews to elicit necessary information for registration, accurate

prioritization, and to assist medical professionals in the triage process.

 Orchestrated hotel special events and reservations; managed customer relations and provided

exemplary service to all customers.

Management & Supervision

 Promoted rapidly from front desk clerk to assistant front office manager at an upscale hotel.

Oversaw all operations including restaurant, housekeeping, and maintenance. Troubleshot and

resolved problems, mediated staff disputes, and handled customer complaints.

 Participated in staff recruitment, hiring, training, and scheduling. Supervised a front-desk staff.

Employment History

ACCOUNTING ASSISTANT, Guardian, Inc., Gonic, IL

PATIENT SERVICES REGISTRAR, Grogan Health System Hospital, Grogan, MA

ASSISTANT FRONT OFFICE MANAGER, Sheraton Exeter, Exeter, CA

RECEPTIONIST / SECRETARY, Family Counseling & Guidance Center, Griffith, CA

ADMINISTRATIVE ASSISTANT, Greenland Sportswear, Grant, CA

Education & Training

Grogan College, Exeter, CA (1988 - 1989)

Concentration in Business Administration

Technical College, Gonic, IL (1999 - Present)

Hager College, Grogan, MA (1996)

Introduction to Computers and MS Office 2000

Community Involvement

Committed to community service. Extensive

volunteer history includes involvement in public

schools, Habitat for Humanity, children’s homes,

and community soup kitchens, work with the

elderly, and quilts for children with cancer.

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