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Rhonda Dolliver
87 Dearborn Avenue, Acton, TN 98543 • (324) 209-6543
Qualifications Summary
Administrative support professional experienced working in fast-paced environments demanding strong
organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to
superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented
and resourceful in completing projects; able to multi-task effectively. Capabilities include:
Customer Service & Relations
Word Processing & Typing
Computer Operations
Accounts Payable/Receivable
Filing & Data Archiving
Office Equipment Operation
Telephone Reception
General Accounting
Problem Solving
Experience Highlights
Administrative Support
Performed administrative and secretarial support functions for the vice president of a large
sportswear manufacturer. Coordinated and managed multiple priorities and projects.
Provided discreet secretarial and reception services for a busy family counseling center. Scheduled
appointments and maintained accurate, up-to-date confidential client files.
Assisted with general accounting functions; maintained journals and handled A/P and A/R.
Provided telephone support; investigated and resolved billing problems for an 18-member
manufacturer’s buying group. Trained and supervised part-time staff and interns.
Customer Service & Reception
Registered incoming patients in a hospital emergency room. Demonstrated ability to maintain
composure and work efficiently in a fast-paced environment while preserving strict confidentiality.
Conducted patient interviews to elicit necessary information for registration, accurate
prioritization, and to assist medical professionals in the triage process.
Orchestrated hotel special events and reservations; managed customer relations and provided
exemplary service to all customers.
Management & Supervision
Promoted rapidly from front desk clerk to assistant front office manager at an upscale hotel.
Oversaw all operations including restaurant, housekeeping, and maintenance. Troubleshot and
resolved problems, mediated staff disputes, and handled customer complaints.
Participated in staff recruitment, hiring, training, and scheduling. Supervised a front-desk staff.
Employment History
ACCOUNTING ASSISTANT, Guardian, Inc., Gonic, IL
PATIENT SERVICES REGISTRAR, Grogan Health System Hospital, Grogan, MA
ASSISTANT FRONT OFFICE MANAGER, Sheraton Exeter, Exeter, CA
RECEPTIONIST / SECRETARY, Family Counseling & Guidance Center, Griffith, CA
ADMINISTRATIVE ASSISTANT, Greenland Sportswear, Grant, CA
Education & Training
Grogan College, Exeter, CA (1988 - 1989)
Concentration in Business Administration
Technical College, Gonic, IL (1999 - Present)
Hager College, Grogan, MA (1996)
Introduction to Computers and MS Office 2000
Community Involvement
Committed to community service. Extensive
volunteer history includes involvement in public
schools, Habitat for Humanity, children’s homes,
and community soup kitchens, work with the
elderly, and quilts for children with cancer.
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