HTML Preview General Dispatch Supervisor Job Description page number 1.
- 1 – New: May, 2010
SUMMARY
Under the general supervision of the Operations Supervisor, the Dispatch Supervisor provides general
supervision and oversight of work performed by employees within the classifications of Coordinator,
Scheduler, Clerk/Dispatcher and Dispatcher. Carries out supervisory responsibilities in accordance with
County and Transit policies and applicable Department of Transportation (DOT) laws and Federal
Communication Commission (FCC) regulations. Responsibilities include interviewing, training, planning,
assigning, and directing work; appraising performance; rewarding and discipline; addressing complaints and
resolving problems. Provides technical assistance to staff.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
I. Directs and supervises subordinate staff to include: assigning and delegating work projects, scheduling to
ensure proper staffing levels are maintained; Coaches, and mentors and/or implements corrective action for
performance and conduct issues. Conducts employee evaluations, reviews and approves employee
timesheets, and investigates and resolves complaints or problems. Ensures information needs of the public
are addressed and concerns resolved. Maintains continuous awareness on the need for improvements in
office procedures, filing systems, work methods, procedure and techniques, and devises and implements
such improvements as authorized, ensuring that subordinates are aware of these procedures. Ensures
assignments are completed on schedule and in a timely manner.
II. Ensures training and supervision is provided to new employees. Assigns trained personnel to assist with
training of new employees. Ensures dispatch office policy and procedure manual is updated.
III. Ensures all dispatch equipment is maintained and in operational condition. Participates in continued
planning of office computer system, making recommendations when warranted. Assures that ample
supplies and equipment are on hand or on order for the successful operation of the dispatch office.
IV. May drive transit vehicle on an assigned route as necessary. Performs any and all of the duties and
responsibilities of a dispatcher as needed, e.g. operates and oversees a computerized route-scheduling
system; dispatches appropriate employees and buses.
V. Performs other clerical duties as assigned to maintain operations of department.
Class Title / Position Number of Position(s) Supervised:
None
Department Director: _________________________________ Date: ____________
Human Resources: __________________________________ Date: ____________
Appointing Authority: ________________________________ Date: ____________
MEDINA COUNTY COMMISSIONERS
Job Description
Dispatch Supervisor
TRANSIT
Class #: 52445C Class Title: Radio Dispatcher Supervisor Position Control #: 10477.0 Normal Working Hrs: Fr to
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