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Sarah J. Miller Writer-Editor: Technical, Marketing, Web Content, Training
Montgomery Village, Maryland | sjm54@verizon.net | www.sarahjanemiller.com | 301.869.9528
Skills Summary
Over 10 years combined cross-functional experience writing a variety of print and online documentation. Able to
convert technical details into clear and concise documentation in various formats, and on any subject. An innovative
and versatile writer and substantive editor who can see the “big picture” and express ideas clearly and logically using
creativity, technical knowledge, and “plain language.”
Documentation Types
User Guides, Marketing Collateral, Websites, Policies, Procedures, Brochures, Newsletters, Success Stories, Sales Tools,
Quick Reference Guides, FAQ, Demos, Voice-Over Scripts, White Papers, System Documentation, Requirements, Data
Sheets, Release Notes, Writeable-PDF Forms, Online Help, Training Materials, Tutorials
Experience
Export-Import Bank, Washington, D.C. – Sr. Consultant/Writer-Editor (Contract), April 2010-Present (www.exim.gov)
Develops, researches, and writes internal policies and procedures using “plain language.”
Advises senior Bank management on project direction, writing techniques, web content, and end-user needs.
Interviews and collaborates with Department Directors and SVPs to gather information and identify relevant
data.
Provides advanced capabilities in policy analysis, writing and editing, website content, and documentation.
Reviews federal legislation and regulations for relevancy and guidance on policy issues.
Creates original policy content and revisions on a variety of subjects: building evacuation and security, travel
procedures, equal employment opportunity, human resources, government purchase cards – and more.
Works closely with the Office of General Counsel to construct legislative histories and draft policy language.
Creates, revises and updates internal organizational website content.
U.S. Dept. of Treasury, Washington, D.C. – Technical Writer (Contract), August 2009-April 2010 (www.cdfifund.com)
Responsible for developing and writing clear and concise internal and external publications that reflected the
policies of the U.S. Department of Treasury.
Collaborated with subject matter experts to evaluate end-user needs for appropriate policy content and
format.
Developed resources, including web content, to explain certification procedures for communities interested in
accessing funds and tax credits through the CDFI program.
Initiated and produced robust and intuitive templates for creating user-friendly interactive forms.
Notable Solutions, Inc., Rockville, MD. – Corporate Documentation Writer, June 2007-July 2009 (www.nsius.com)
Successfully delivered one-stop shop for corporate communications and documentation that required
managing multiple projects and deadlines for enterprise-level business automation software products.
Produced compelling content for success stories, data sheets, email campaigns, newsletters, press releases,
and product branding materials.
Created clear, concise web content that resulted in improved website usability, navigation and conversion
rates.
Collaborated with channel partners and customers to develop sales and marketing tools: FAQ, brochures,
competitor differentiators, presentations, white papers, and demos.
Worked with developers to document business requirements, write release notes, and construct online Help.
Open House Magazine, Miami, Fl. – Marketing Manager (Freelance), 2000-2008 (www.openhousemagazineinc.com)
Increased online revenue stream using email marketing campaigns and social media advertising.
Created all marketing communications including promotional materials.
Worked with developers to establish company’s first website and authored original website content.