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TRANSIT DISPATCHER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not
intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
Under general supervision, performs public transportation and paratransit (Americans with Disabilities Act/Dial-A-
Ride) scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-
way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors
computerized driver manifests/schedules; and responds to requests for service and provides a variety of information
to passengers and the general public.
REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be
required to perform additional or different duties from those set forth below to address business needs and changing business
practices.
1. Provide public transportation and paratransit dispatching and routing services to seniors, disabled
individuals certified under the Americans with Disabilities Act (ADA) and the general public; dispatch
fixed-route and paratransit vehicles as appropriate.
2. Create, maintain and monitor computerized daily manifests/schedules for dispatching and routing transit
services; modify and update schedules to improve services.
3. Monitor computer and two-way radio for information regarding scheduling issues and field situations;
notify field supervisor of situations requiring attention.
4. Receive, screen, maintain and update Dial-A-Ride applications for mobility-impaired public transportation
services.
5. Perform a wide variety of clerical duties including answering a multi-line phone, receiving and sorting
mail, and data entry and typing duties; maintain accurate records, logs and files on transportation and
paratransit services; create monthly reports.
6. Provide a variety of public transportation information to passengers, the general public and other public
agencies; provide quality customer service and respond to public inquiries and requests for service in a
courteous manner.
7. Respond to the activation of the City’s emergency operation center by assisting in the coordination of
transportation for emergency personnel, resources, equipment and supplies as needed.
8. Assist clerical support staff with other general office duties as needed.
9. Perform related duties as required.