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LM Account Manager 10/09
Job Description – Account Manager, Landscape Management
Division: Landscape Management Number of Employees Supervised: 0
Location: Greystone Salary Range: 8-10
Reports to: L/M Division Manager E-Classification: E 6B
Purpose and Description
The Account Manager is the primary customer contact for contracted accounts within the
Landscape Management Division. Position clearly communicates contract specifications to
production management and works in conjunction with production to perform services in a
profitable manner. This position is responsible for necessary the follow-up and follow-through to
maintain positive customer relations, to ensure complete customer satisfaction and contract
renewals. Suggests and sells non-contracted landscape management services to both meet the
needs of property, increase customer satisfaction and gain additional revenue for the company.
Responsibilities/Activities
1. Develop strong positive relationships with customer base based upon clear and frequent
communication, mutual trust and ability to meet the customer needs. Develop a win-win
opportunities for the customer and the company.
2. Proactively manage properties by inspecting and locating problems in the landscape before
the customer brings to our attention and then communicate problems to customers. Defines a
resolution that is within customers’ needs and budgetary parameters.
3. Frequent, effective, professional, and timely communication with customers. Provides candid
feedback on customer relationship and the customer’s perceptions of the product and service
being provided, to maximize customer retention.
4. Monitors activity of crews and works closely with production staff regarding scheduling,
quality and customer service. Assure all contracted services provided are of good quality and
completed in a timely fashion. Communicate to appropriate parties any problem areas and
work to find immediate resolution.
5. Assure that property meets customer expectation in terms of appearance and beauty.
6. Maintain job costs per guidelines and assist in meeting profitability goals.
7. Immediately reports to Division Manager any jobs deviating from budgets of time, schedule,
cost or any other factor so appropriates adjustments can be made to maximize end result.
8. Makes recommendation regarding qualifying or disqualifying warranty work. Coordinates
completion of warranty work per contract and/or instructions on Division Manager.
9. Maintain a high level of good housekeeping and care of company assets in the field, vehicles,
shop, field offices and customer work-sites.
10. Meets or exceeds established sales goals for contracted work and extras.