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Above all, it’s about people
Our values are in our DNA . . .
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integrity
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intelligence
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performance
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teamwork
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respect for people & communities
Respect for People and Communities
Wherever we operate, we seek to develop enduring
relationships based on mutual trust, respect, and
understanding of our impact. We are committed to
ensuring our approach has a positive and lasting impact on
society, and continually strives to reduce the impact of our
activities.
In adhering to this policy, in particular we will:
• Work with our customers to understand needs and
expectations, and to deliver on our commitments
• Implement a set of principles designed to inform our
decisions at work that respect our people and the
communitites in which we work
• Deliver our projects within agreed tolerances of quality,
time and cost, in a reliable, predictable and repeatable
manner setting in place performance indicators to
inform our performance
• Set ourselves challenging financial targets and measure
our progress, which will provide a sound basis for our
investors funding our strategy
• Remove or reduce the likelihood and effect of business
and project risks before they occur, and deal effectively
with issues if they do
This policy applies to existing and new employees, and
those working with us or on our behalf. Revisions will be
communicated to those affected by the changes.
The Executive Committee will review this policy bi-annually
and at such other times as may be required, to ensure
it remains relevant and appropriate to the aims and
objectives of our business.
The successful implementation of this policy requires
commitment and involvement from everyone in
the company, and therefore, everyone should
familiarise themselves with its content, and support its
implementation, taking the right actions where necessary.
For and on behalf of the Executive Committee
Andrew Davies
Chief Executive
October 2015 (last reviewed October 2016)
June 2014
Wates Group is a family owned Construction, House
Building, Maintenance, Building Services and Facility
Management Services company. As a leader in our chosen
markets, our objective is to deliver excellent services for
our customers, resulting in safe, fair and professional
contracting services at all times.
We are committed to a vision of consistently providing the
best value for our customers, shareholders, colleagues,
business partners, suppliers and the wider communities in
which we work, satisfying their needs and surpassing their
expectations which:
• Realises the stated vision and mission of the company
• Ensures we remain a service provider of choice
• Helps us continuously outperform other providers in our
chosen markets
• Provides a clear framework that guides our decision
making
Our approach to Business Management is one of
professionalism which is driven by our core values:
Integrity
We will hold our customers’ requirements and expectations
in the highest regard. We will manage all aspects of our
business legally, and we will compete for and deliver our
business fairly. We are committed to aligning our business
management principles within the UK Government’s
aspirations for Improvement in Construction strategy,
and to working within the Fair Payment charter where
practicable.
Intelligence
We are committed to continually developing, reviewing and
maintaining our business management processes to ensure
that we enhance our customers’ experience of our services
and deliver outstanding results.
Teamwork
We are committed to actively seeking and acting on
the views of all those who work with us to develop a
performance approach to our business transactions.
Performance
We are committed to continually optimising the outputs
of our service delivery for mutual benefit across our
stakeholder groups. We will measure and publish where
appropriate our business management performance.
Business Management Policy