HTML Preview Retail Operations Manager Resume page number 1.
SAMPLE J. CLIENT
800.991.5187
PO Box 1673 Callahan, FL 32011
RETAIL | OPERATIONS | SALES MANAGER
Client-driven, quality-focused retail manager with proven track record of top performance
Retail leader with profound and broad expertise in every aspect of store management. Critically
evaluates and minimizes operational costs in context of store profitability. Creates and promotes
caring customer service program for entire staff. Coaches every employee toward individual goals.
Establishes retail environment that encourages positive customer experience and promotes
realization of sales targets.
Core Knowledge and Skills
R
Retail Merchandising R Recruitment & Retention R Operations
R
Store Planning & Design R Team Leadership R Coaching and Mentoring
R
Profit and Loss R Loss Prevention R Personnel Training and Development
PROFESSIONAL EXPERIENCE
Woodworking Warehouse, Boca Raton, FL 1997–2009
Consolidated Operations Manager n Night Operations Manager n Loss Prevention Manager
Managed nearly every aspect of store operations. Trained and developed store staff in customer
service techniques. Monitored and implemented corporate programs in sales, shipping, and
merchandising. Directed large store team to create a sales environment that consistently met
expected sales goals and reduced operating costs. Managed team of 75, including hourly employees,
specialists, and eight supervisor direct reports.
Leadership
§ Known throughout career as a hands-on manager with strong expertise in team
management.
§ Ensured that employees recognized the importance of their contributions to the whole, and
demonstrated to each one appreciation for the value that he or she delivered to the store
overall.
§ Developed significant reputation for leadership due to excellent relationships with employees
and willingness to lead by example.
Sales / Profit & Loss Management
§ Motivated staff to create a clean, enjoyable environment with appropriate product availability.
§ Trained register/cashier staff in superior customer service skills while maintaining highest
accuracy of tallies. Promoted drills, competitions, and speed timing tests; two staff members
so trained achieved top-3 positions in the district in “Cashier Olympics.”
. . . . Professional experience continued