HTML Preview Technical Support Resume page number 1.
Rajwan Ahmed 1
Senior Technical Support Engineer Resume Sample
www.timesresumes.com
Name & Personal Details of clients are not included for Anonymity
Add: B 34, xxxx society, xxxx nagar, xyz, India - 444444
Mob: +91 99999999999 Email: xyz44@gmai.com
PROFILE
Accomplishment driven Senior Technical Support Engineer with over 9 years solid experience
and expertise in Operations management, Supervision, Training and Development, Workforce
management, Quality management as well as enhance department efficiencies amidst fast-paced
working environments. Seeking a Challenging position in IT technical support and IT operations as
Senior Associates/Team leader/Associate manager, EDP in-charge, IT officer.
Gained solid experience in release management, strategic planning, people management,
change management, quality improvement, coordination and leadership. Gained exposure in
financial reporting and budgeting.
Acknowledged for capacity to analyze issues, expedite innovative solutions, and build the type
of consensus-driven environment that contributes to on time delivery.
Initiate cost containment processes, provide hands-on training and motivate personnel in
building strong teams, and lead staff toward maximum potential. Respected team leader.
Able to independently set up technical team operations from scratch.
Fostered trust and coordinate with senior management executives, both internal and external.
Displayed excellent business acumen by independently monetizing business opportunities.
Well developed oral and written business communication skills. Good listener and motivator
with exceptional interpersonal skills. Established competence in customer relations. Detail-
minded with good eye for balance and organization. Skilled and creative in resolving problems.
TECHNICAL SKILLS
OS/Environments: Microsoft Operating systems.
Platforms/Protocols: Microsoft, Linux MAC, Android and Blackberry.
Tools: Malware troubleshooting/configuration tools - “Sysinternal” and “Quick Heal”.
Servers: All Microsoft servers from Win 2000 to 2012.
Software: OS, network monitoring tools, security and backup software.
Language: HTML/DHTML
Hardware: All types of IT hardware troubleshooting and configuration.
AWARDS AND HONORS
Received appreciation letter from CEO of ABC Technologies Pvt. Ltd for excellent
performance during 2014.
EXPERIENCE
ABC Technologies Pvt. Ltd., India.
Aug 2009 to present
Senior Technical Support Engineer
The company is one of the leading IT
security solutions
providers.
Promoted to Senior Technical Support Engineer (L2) in 2012.
Lead and manage a 16 member technical team and directly report to the Operations manager.
Client Accounts: “Quick Heal” security software customers.
Key Domain Experience: Provide technical support for IT security software.