HTML Preview Event Organizing Flow Chart page number 1.
Critical Event
Ongoing
Risk
Management
Investigation
Coordinated
Disclosure, Apology
& Support to
Patient
Secure relevant
documents
Walk through
processes
Interview
witnesses
Flowcharts &
timelines
Notifications to claims risk
manager & other insurance
risk managers
Finalize external
reporting
requirements with
AETF
Literature search RCA with team
Disclose factual
information
Apologize-Express
sincere regret
Address clinical questions
and ongoing care issues
Provide contact
information & timeline
Develop action
plan to address
root cause/s
Ongoing support
for staff
Leadership
endorsement of
action plan
Action plan to
responsible
parties
Implementation of
action plan
Follow up meeting to
monitor progress &
completion
Committee
reports
Board reports
Resolutions to
patient
Ongoing communication &
updates
Flowchart for Ongoing Event Management