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MICHELLE S. WORTHY
1366 West Borbon Road H: 623.444.4444
Avondale, Arizona 85395 mworthy@yahoo.com C: 480.222.2222
Production Management • Operations Management • Quality Management
Flexible and participative leader with 10+ years of production, parts manufacturing, quality and operations management
experience directing the efforts of up to 650+ personnel to maintain and safeguard $5.5B in assets. Strategic planner who
optimizes labor resources and budgetary funds that meet customer needs and deliver high quality services.
Balance meticulous attention to quality and detail with a sense of urgency to get the job done on-time and meet
production goals in fast-paced environments. Dedicated to creating a collaborative team environment where each
member can develop and play an active role in the operations management process. Well-versed in Lean / Six Sigma
theory and operation. Active Secret security clearance.
Areas of expertise include:
• Fault Isolation
• KPI Analysis
• Root Cause Analysis
• Lean / Six Sigma
• Resource Management
• Strategic Planning
• Policy / Procedure Development
• Budget Allocation / Forecasting
• Team Building
PROFESSIONAL EXPERIENCE
Director of Maintenance Operations (Maintenance Superintendent), United States Air Force 6/2007 to 8/2012
Planned, prioritized and supervised maintenance efforts of up to 684 personnel across 7 specialties. Maintained
accountability and safeguarded $30M in equipment assets. Established short-term priorities and long-term strategic
goals. Oversaw staffing allocation and labor management, training, certifications and quality performance program.
• Chaired production meetings and supervised 5 production managers who established priorities, created
workflow schedule and allocated resources to meet objectives.
• Tracked and analyzed key performance indicators (KPIs) and metrics to detect positive and negative trends,
recognize training needs, correct policy or procedure deficiencies and optimize operational efficiency.
• Reduced safety incidents by 45% after identifying the root cause of safety and quality incidents; raised team’s
awareness and created a focus on the cause of issues with training, communication and accountability.
• Improved quality assurance (QA) pass rates from 76% to 94% on 7,400 annual inspections.
• Drove high levels of productivity. Coordinated with USAF engineers on 150+ repair authorizations that
prevented work stoppages and kept $5.5M in critical assets serviceable.
• Directed several Lean / Six Sigma projects to optimize efficiency and save valuable operations resources.
Streamlined the periodic inspection process and identified duplicated efforts. Reduced inspection items
by 43% and saved 2 days in the inspection process without sacrificing quality or safety.
Piloted and coached Lean process of streamlining the scheduling of corrosion control washes. Identified
personnel utilization and flow issues; reduced time by 61% and saved 1,300 hours per year.
Applied Lean tools to an inefficient work process in the precision equipment and tool section.
Eliminated 80 hours and reduced backlog by 50%
Maintenance Operations Manager (Accessory Flight Chief), United States Air Force 6/2005 to 6/2007
Led a team of 102 personnel across 4 specialties and managed $166K operating budget. Planned and delegated all
maintenance and repair actions and managed resources that supported maintenance operations of 48 pieces of critical
equipment. Monitored shift supervision and staff scheduling to ensure daily operations were properly supported.
• Prioritized and scheduled 9,300 maintenance tasks and effectively allocated 31K labor hours to achieve
equipment availability rates 1.9% above USAF standards and exceed production goals by up to 20%.
• Transformed an underperforming section with disciplinary issues to top performers by using motivational
leadership, clearly communicated expectations, accountability and quality-focused maintenance practices.
Led team to improve QA pass rates from 54% to 90%+.
Improved accountability of tools and equipment with a standardized turn-in process. Standardized
process and procedure to create consistency.
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