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Medical Staff Satisfaction Survey 2011
Action Plan Highlights
Peri-Operative Services
Areas targeted for improvement: Operating Room Turnover; Availability of Equipment; Ease of
Scheduling and Communication
Action Steps
Multidisciplinary OR Task Force to address. Surgeons invited to attend.
ICU
Area targeted for improvement: Overall Quality and Communication
Action Steps
Improvements to MSICU/CVICU Medical Staff Communication policy - to be
reviewed with Medical Staff Leadership
Review ICU Outcomes with applicable medical and surgical services
Teamwork
Area targeted for improvement: How well nurses, doctors and other staff work together as a team
Action Steps
TeamSTEPPS program to be expanded house-wide
Nursing Units
Areas targeted for improvement: Overall Quality
Action Steps
Review outcomes and receive feedback from nursing leadership, chiefs and top 5-8
MD groups to determine areas of success/opportunity
Develop action plans based on feedback
Treatment of Family
Area targeted for improvement: How effective and sensitively families are handled throughout their
interaction with the hospital
Action Steps
Share results with Care Coordination team; Align action plan with implemented
AIDET program
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