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Commercial Producer – Continued
− Promoted renewals to facilitate a substantial increase in business. Acquired new company contracts
with national carriers.
− Established a website to implement niche marketing campaigns, which will be used to target specific
markets. Negotiated with agency insurance carriers to assist with financing, website design, and overall
marketing efforts.
Commercial Producer – Arnold Insurance,
Reynoldsburg, Ohio 2004-2006
Researched and analyzed company policy forms for applicable coverage by interpreting policy language,
exclusions, and enhancements.
− Implemented a paperless environment, which resulted in increased office productivity and reduced
office expense.
Automation Trainer & Territory Manager – Farmers′ Insurance,
Columbus, Ohio 2000-2004
Served a dual role as a Territory Manager and as an Automation Technology Specialist. Reacquainted the
Farmers′ product to independent agencies and generated appointments to drive business.
− Played a key role in training agents on website applications, including billing inquiry, policy document
review, and account alerts. Guided the understanding of the connection between agents’ agency
management systems and the company rating system.
− Effectively promoted the use of Lighthouse brand and Interlink technology. Collaborated with the
agents to ensure minimum system requirements were met to enable to effective running of the software.
− Ensured acceptance of the new brand, and answered questions from the agents subsequent to Farmers′
acquisition of the company, which was previously owned by Hazelton Insurance.
Commercial Producer – American Family Insurance,
Madison, Wisconsin 1994-2000
Served as a Producer / Agency Manager for Southwest Division and as a Commercial Account Manager for
Northeast Division. Handled personal lines and small businesses. Rated and issued builder’s risk and
contractor’s equipment policies.
EDUCATION & CERTIFICATIONS
Ohio State University, Columbus, Ohio
Bachelor of Science in Interdisciplinary Studies (1997)
Certifications & Licensure
Certified Insurance Counselor (CIC)
Certified, Professional Sales Skills (PSS)
General Lines Agent – Property and Casualty
COMMUNITY AFFILIATIONS
Columbus Chamber of Commerce
Business Retention & Expansion Program – fosters growth of existing businesses by forging relationships with
chamber members and facilitating strategy development efforts.
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