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JOHN H. SMITH
Callahan, FL 32011▪ 800.991.5187▪ info@greatresumesfast.com
S
ALES
E
XECUTIVE
Customer-focused sales executive with more than 20 years of proven success in optimizing territory and channel revenues
through sales, marketing, and service excellence. Develops comprehensive knowledge of products, competitors, and markets to
guide strategy, optimize revenue, and satisfy sales goals. Builds immediate rapport with clients and service teams, and sustains
positive, results-driven communications to produce long-term partnerships with sustainable revenue growth. Continuously
leverages strengths in analytics, leadership, and creative problem solving to identify new opportunities, expand customer base,
deepen existing relationships, and satisfy corporate objectives.
Sales & Marketing Strategy
New Business Development
Key Account Development & Management
Territory Development & Management
Territory/ Market Analysis
Consultative Sales
Planning & Forecasting
Channel Sales
Team Leadership
Customer Service
Conflict Resolution/Problem Solving
Client Meetings & Presentations
P
ROFESSIONAL
E
XPERIENCE
National Healthcare of New Jersey, Ridgewood, NJ 2007 – 12/2011
SENIOR ACCOUNT EXECUTIVE
Hired to drive sales through strategic business development and existing account optimization. Cultivated channel-based
relationships with insurance brokers to identify opportunity, initiate client relationships, and bid for new business. Coordinated
information and defined client expectations with internal teams to ensure service-driven implementation. Attended on-site client
meetings to assess needs and negotiate services, and delivered presentations to introduce new products, sell value proposition,
and increase revenue. Reviewed annual sales plans against existing business, analyzed markets, and developed strategies to
optimize revenue and satisfy corporate sales goals.
Generated $50M in healthcare and ancillary sales revenue and ensured ongoing pipeline opportunities through
customer-focused sales and data-driven marketing tactics.
Produced $6.0M in new sales by working with the marketing team to target enterprises across wide-ranging industry
verticals with a NJ presence.
Provided top-tier account management, employing consultative sales techniques to deliver optimal products while
conducting account audits to ensure seamless account setup.
Negotiated and closed complex sales, promptly resolved conflicts, and ensured end-to-end client satisfaction by
collaborating across legal, underwriting, provider contracting, and implementation groups to garner comprehensive sales
and customer service support.
Global United Healthcare, Edison, NJ 2001 – 2007
NEW BUSINESS MANAGER (2004 – 2007)
Developed and executed strategic sales plan based on territory analysis to drive new business throughout the New Jersey and
New York markets. Prospected through broker channels to identify opportunities and initiate new client relationships. Led
implementations, met with clients to assess needs, solve problems, value-add products, and increase revenue.
Generated $30M in new sales across NJ and NY, and 15% year-over-year membership growth.
Increased pipeline volume by 10% and uncovered untapped markets through data mining expertise—earning New
Manager Award for selling the most new clients during rookie year.
SENIOR CLIENT STRATEGY SPECIALIST (2001 – 2004) White Plains, NY
Recognized and hired for strong sales background to increase revenue in this sales-driven customer service role. Served as the first
point of contact for client requests, questions, information, and problem solving. Worked with existing clients and brokers to
resolve claims and eligibility issues, and increase revenue through value-add programs. Attended client meetings and delivered
presentations to educate client employees and ensure complete customer satisfaction. Analyzed customer and corporate
business, and collaborated with account managers and clients to add account revenue and deepen business relationships.