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[SAMPLE RESUME: LIBRARIAN - Simmons College Career Education Center]
Larissa Horbanczuk
EDUCATION
Simmons College, Boston, MA
Master of Science in Library and Information Science, anticipated May 2012
Colorado State University, Fort Collins, CO
Bachelor of Arts in Sociology, 2002
LIBRARY EXPERIENCE
Colorado State University Morgan Library, Access Services, Fort Collins, CO 1998 - 2002
Assistant to Library Technician II, 2000 - 2002
Completed unique project of reorganizing and reclassifying stored documents for U.S. Government
Documents Department in Summer 2000
Based on excellent job performance, only student employee selected to be trained as substitute for
three Library Technician I positions
Processed book recalls in accurate and timely manner
Provided requested articles to branch libraries via fax, Ariel, and daily storage warehouse pickup.
Recognized frequently for quality of service provided to branch libraries and for troubleshooting
capabilities
Processed reserve items in high volume environment, including rush orders for professors
Circulation Student Supervisor, 1998 - 1999
Managed daily running of Circulation Desk
Collaborated with department head to improve monitor and student training system that involved
updating training procedures and creating more efficient work-flow policies
Selected as one of five students to communicate library’s procedures and needs to patrons during
library closure due to disastrous flood in July 1999
Trained and supervised up to 10 part-time student staff members
Instructed new student monitors in management skills and department procedures
CUSTOMER SERVICE EXPERIENCE
Morgan Braille Press, Inc., Boston, MA 2005 - Present
Customer Service Representative
Establish and maintain relationships with customers, acting as a resource on Braille materials at
National Braille Press, as well as other Braille publishers. Advise customers on new and emerging
adaptive technology and make referrals to other agencies
Recognized by supervisors for high level of commitment to excellence and ability to create and
implement systems to organize work flow
Initiated and spearheaded reorganization of book depository that markedly improved the efficiency
of order fulfillment
Chosen to select 12 books per year for Children’s Braille Book Club
Organized and supervised 14 volunteer events that involved directing groups of 15 to 30 volunteers
in assembling Braille books
Serve as contributing editor of Braille newspaper, The Syndicated Columnists Weekly
Lead student volunteer tours of the plant to educate on issues of blindness and Braille literacy