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JOHN H. SMITH
IT Project Manager
Versatile and hands-on Project Manager who leads teams to design and implement successful IT projects that align
business and IT objectives and deliver rapid results
Project Management | Strategic Planning | Business Process Design
Energetic, driven, and accomplished Project Manager with a track record of success in managing complex IT modernization and
system integration projects. Sophisticated software development and engineering skills with genuine enthusiasm for resolving
business challenges through technical innovation. Solutions driver who bridges the gap between business and technology while
envisioning the bigger picture. Devises strategies to align multiple disciplines, coordinating efforts between business groups and
driving complex systems integration for robust, high-quality systems that solve business problems and provide business results.
IT Infrastructure & Standardization Strategic Planning & Tactical Execution
Business Transformation Solutions Business Continuity & Systems Security
Large-Scale Project Management Budget Management & Cost Containment
Risk Management & Risk Mitigation Leadership & Performance Enhancement
Analytical Problem Solving Abilities Team Collaboration, Coaching, & Motivation
Professional Highlights
♦ Led and implemented complex projects and Global teams—mitigated risks, managed requirements, and worked
with project stakeholders while managing expectations at the department and project levels.
♦ Trusted leader known and respected for leading successful change in projects and building credibility with executive
teams and staff.
♦ Top-performing leader with record of implementing successful call center operations and IT services initiatives that
increased efficiencies, reduced expenses, and increased customer and associate satisfaction.
♦ Directed the relocation of a regional data center and company regional office from Japan to Thailand; devised
startup planning and managed operations within given resources, time, and budget.
Professional Experience
Brinkley Insurance Company Ltd.; Japan (2008—2012)
VP of Information Technology—Asia Pacific
Project Management | Customer Service | Infrastructure Virtualization
Top-performing senior leader and Project Manager with consistent promotional career track supporting a wide range of Global IT
services including Networking, Infrastructure Support, Data Center, Help Desk, and Technical Support. Determine and adapt
business requirements to IT solutions that support the business needs of 3,500 users in Asia Pacific across the IT infrastructure,
supporting users to increase efficiency of business operations. Maintain strong vendor relationships, develop statement of work
and implement strategic negotiations for improved services.
• Managed global teams including up to 10 direct and indirect reports; developed staffing plans, managed workloads,
defined deliverables, hired resources, conducted performance reviews, and ensured compliance with established
company policies.
• Captured 60% in cost savings through a virtualization project that substantially reduced the carbon footprint from over 15
servers to less than 5 servers supporting the entire Asia Pacific region.
• Spearheaded the One Notes Server consolidation and migration project—reduced server usage from 9 One Notes
servers to only 1 server; improved performance and reduced maintenance efforts of engineering staff.
• Championed a new, virtual support team for level II support—provided Regional support and substantial cost-savings.
Pacific Regional Ltd.; Japan (2007—2008)
IT/BUSINESS INTEGRATION MANAGER—Asia Pacific
Global IT Strategy | Resource Management | Cross-Functional Leadership
Directed Level I and Level II Help Desk support team—managed, trained, and monitored cross-functional team of 10 members.
Designed and developed IT strategy to support a Regional user base of more than 1,500 users throughout Japan, Beijing,
Shanghai, Hong Kong, Australia, and India. Managed a 4-month training and project collaboration to support an integrated
software SAP solutions initiative to implement at 9 facilities in Asia Pacific.