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VALUES
We believe that
teamwork, coupled
with professionalism,
in all aspects of
retailing, will continue
to be the foundation
for the future.
STRATEGY
PERFORMANCE REPORT
• Professionalism
We are accountable and drive performance in a creative and
innovative way
• Resilience
We have the courage of our convictions and the boldness to
constructively challenge
• Integrity
Our word is our honour, we are honest and ethical
• Dignity and respect
We treat everyone the way we want to be treated
• Empowerment
We embrace diversity and create equal opportunity for all in a
supportive environment
• Excellent service
Our customers are our future – we look after them
PRIDE
The key pillars of our strategy being customer profit leadership and growth remain and there were no changes to
these strategic pillars during the year This follows a formal annual review of our strategy by our operating board with
further review and ratification by our supervisory board in addition to monitoring and measuring its performance
and executive management against key performance indicators The formal review is supplementary to the ongoing
operating board and supervisory board’s review of strategy and related performance measures To assist in the
measurement of performance against strategy all strategic imperatives underpinning the strategic pillars are driven
by members of our operating board
TARGET SETTING
During every financial year we undertake a five-year Vision planning process where we based on current planned
initiatives and expansion plans driven by our strategy and current market conditions prepare a view of our expected
earnings for the respective financial years This plan is used to establish the medium-term targets for each strategic pillar
and underlying strategic imperative against which performance will be measured
Our Vision plan does not differ materially from our Vision plan Our performance for the year against these
targets is indicated in the content that follows
TFG INTEGRATED ANNUAL REPORT 2016
www.tfglimited.co.za
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INVESTMENT
CASE
ABOUT
THIS REPORT
OUR
PROFILE
OUR OPERATING
CONTEXT
OUR STRATEGY
AND PERFORMANCE