HTML Preview Medical Bill Complaint Letter page number 1.
A LETTER TO OUR PATIENTS CONCERNING PATIENT RIGHTS
To Our Patients,
Sturdy Memorial Hospital is committed to providing high quality care, both
efficiently and with compassion.
Federal, State and accrediting organizations mandate certain patient rights. Sturdy
Memorial Hospital upholds these rights. As part of our commitment to you, we
would like to take the opportunity to provide you with an outline of your rights.
We recognize that this may not be the best time to give you detailed information on
all of the rights. However, it is important that you are aware of your rights related to
the health care we provide you. You may request additional information on those
rights now or at a time in the future when you are feeling better. You may request
information from any clinical department in the Hospital or by calling the Medical
Staff Office at (508) 236-7910.
You have the right to:
• Participate in the development and implementation of your plan of care, including
your right to refuse care (Patients’ Bill of Rights Chapter 111, Section 70E of MA
General Law)
• Prompt notification of your hospital admission to the person of your choice
(HCFA Conditions of Participation)
• Formulate an advance directive (Health Care Proxy form)
• Personal privacy in a safe setting that is free from abuse and harassment. (HCFA
Conditions of Participation)
• Adequate pain management. We will work closely with you to develop a plan of
care to manage your pain. (JCAHO)
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