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Emergency Medical Dispatcher Job Description
Author:
HR/EOC Sector Managers
Version:
1.1
Date of Approval:
2008
Status:
Date of Issue:
Date of Review:
July 2015
EMERGENCY OPERATIONS CENTRE
JOB DESCRIPTION - EMERGENCY MEDICAL
DISPATCHER
Title:
Emergency Medical Dispatcher
Band:
Agenda for Change Band 3
Location:
Emergency Operations Centre
Reports to:
EMD Supervisor
Accountable to:
Duty Manager
Job Purpose:
To obtain and input accurate information from callers in order to define an
incident category, providing a platform for North West Ambulance Service
NHS Trust to prioritise its response to incidents. Deliver advice and guidance
to callers regarding medical/trauma conditions and scene safety until a
response arrives; utilising all communications systems for activities dealt with
by the Emergency Operations Centre.
Key Duties and Responsibilities
1. Achieve Emergency Medical Dispatch status within eight weeks of
commencement of employment
2. Receive incoming emergency, urgent and non-urgent calls
simultaneously operating the telephony, computer aided dispatch and
prioritisation systems
3. Remain updated with back up contingency plans and procedures to
accommodate any system failures. Put these procedures into action
whenever required