Customer service Chinese and English messages
This template contains mail content templates that you can use when sending email communication
to your customers.
Payment reminder
Dear ,
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If there’s
anything I can help with the price, size, etc., please feel free to contact me. After the payment is
confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，
请随时与我联系。当付款完成，我将立即备货并发货。谢谢！
提示：请根据您产品自身特点对描述内容进行修改。
已付款订单
Payment confirmation message
Dear ,
Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within
XXX business days as promised. After doing so, we will send you an e-mail notifying you of the
tracking number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
译文：您的订单编号为 XXXXXXXXXXXXXX 的款项已收到，我们将在承诺的 XXX 天内发货，
发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！
提示：请填上您的订单号和发货天数。
发货后
Shipment send message
Dear ,
The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number
is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon.
Thanks for your support!
Best Regards
译文：订单号为 XXXXXXXXXXXXXX 的货物已经发货，发货单号是 XXXXXXXXXXXXXX，运输方
式是 XXXXXXXXXXXXXX，订单状态是 XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支
持和理解。