Customer service Chinese and English messages
This template contains mail content templates that you can use when sending email communication
to your customers.
Payment reminder
Dear ,
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If there’s
anything I can help with the price, size, etc., please feel free to contact me. After the payment is
confirmed, I will process the order and ship it out as soon as possible. Thanks!
Best Regards
译文:我们已收到你的订单,但订单似乎未付款。如果在价格和尺寸上有什么能帮助的,
请随时与我联系。当付款完成,我将立即备货并发货。谢谢!
提示:请根据您产品自身特点对描述内容进行修改。
已付款订单
Payment confirmation message
Dear ,
Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within
XXX business days as promised. After doing so, we will send you an e-mail notifying you of the
tracking number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
译文:您的订单编号为 XXXXXXXXXXXXXX 的款项已收到,我们将在承诺的 XXX 天内发货,
发货后,我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢!
提示:请填上您的订单号和发货天数。
发货后
Shipment send message
Dear ,
The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number
is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon.
Thanks for your support!
Best Regards
译文:订单号为 XXXXXXXXXXXXXX 的货物已经发货,发货单号是 XXXXXXXXXXXXXX,运输方
式是 XXXXXXXXXXXXXX,订单状态是 XXXXXXXXXXXXXX。您将会很快收到货物,感谢您的支
持和理解。