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Job description for Sales Supervisor
Job title
Sales Supervisor
Department
Saigon Branch
Report to
Branch Manager
Location
Saigon Office
POSITION OVERVIEW:
The Sales Supervisor works to provide outstanding customer service including information on
Buffalo Tours Product and travel destinations, to promote Buffalo Tours brand and create sales.
SALES
The Sales Supervisor will be in charge of following elements:
Walk-in sales at Saigon office
Online sales sent from iCSR and hcmc@buffalotours.com
Sales at Renaissance Hotel tour desks (at least 2 shifts/week)
Requests sent by colleagues from other Buffalo Tours’ offices
Requests from Marketing and Branch Manager (FIT, groups, MICE and others)
Besides, Sales Supervisor should assist with the supervision of sales team by:
Motivating the team
Preparing tour desks’ work schedules and amendments if necessary
Preparation of the overtime report (calculate the hours)
Communicating with all sales agents in order to receive their comments/suggestions
Participating in a weekly meeting with each agent
Suggesting improvements to Branch Manager
Supporting the Branch Manager with the implementation of changes (new procedures,
objectives or else, as well as update the information for tours, new products and quotation,
including eventually training)
Double checking the accuracy of quotations and service vouchers as well as P&L reports