Preview Sales Supervisor Job Description

Job description for Sales Supervisor

Job title

Sales Supervisor

Department

Saigon Branch

Report to

Branch Manager

Location

Saigon Office

POSITION OVERVIEW:

The Sales Supervisor works to provide outstanding customer service including information on

Buffalo Tours Product and travel destinations, to promote Buffalo Tours brand and create sales.

SALES

The Sales Supervisor will be in charge of following elements:

 Walk-in sales at Saigon office

 Online sales sent from iCSR and hcmc@buffalotours.com

 Sales at Renaissance Hotel tour desks (at least 2 shifts/week)

 Requests sent by colleagues from other Buffalo Tours’ offices

 Requests from Marketing and Branch Manager (FIT, groups, MICE and others)

Besides, Sales Supervisor should assist with the supervision of sales team by:

 Motivating the team

 Preparing tour desks’ work schedules and amendments if necessary

 Preparation of the overtime report (calculate the hours)

 Communicating with all sales agents in order to receive their comments/suggestions

 Participating in a weekly meeting with each agent

 Suggesting improvements to Branch Manager

 Supporting the Branch Manager with the implementation of changes (new procedures,

objectives or else, as well as update the information for tours, new products and quotation,

including eventually training)

 Double checking the accuracy of quotations and service vouchers as well as P&L reports

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