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RECORDS MANAGEMENT CERTIFICATE
“Records”—whether they are electronic, e-mail, paper
documents, or other records—are “the memory of
organizations” and the “raw material for accomplishing
work.” Business and professional offices,
corporations, government agencies at all levels, non-
profit groups, hospitals and medical facilities,
educational institutions all work with large volumes of
records on a daily basis. In many organizations,
owners, senior executives, and administrators have
not made the proper management of records a high
priority. Often, records management was seen as
just a big cost to organizations’ “bottom lines.”
Recent events have combined
to dramatize the need for
good records management!
The need for governments,
corporations, organizations,
and individuals to protect vital
records and information
resources has never been
more important. The recent
criminal trial of Arthur
Anderson for destruction of
audit records shocked the world of business. The
shredding of documents to obstruct justice by Enron
Corporation, falsification of financial statements by
WorldCom, and allegations that the CEO of InClone
ordered the destruction of documents relating to a
government investigation shocked corporate and
government organizations even more.
These incidents—all involving poor records
management—have resulted in strong negative
reactions from public officials, legislators, regulatory
authorities, shareholders, law enforcement agencies,
and the public. One of the results of those actions
was the passage and signing into law by President
George W. Bush of the Sarbanes-Oxley Act of 2002.
CERTIFICATION
Attaining the Certified Records Manager (CRM)
designation is based on educational background,
professional work experience and successful
completion of a six-part examination. Our course
prepares students for the CRM certification exam.
Please visit the Institute of Certified Records Managers
online for the complete list of qualifications.
LEARNING RESOURCES
Langemo, Mark. Winning Strategies for Successful
Records Management Programs, Greenwood
Village, Colorado: Information Requirements
Clearinghouse, 2002.
Judith Read-Smith, Mary Lea Ginn, Norman F.
Kallaus. Records Management, 7
th
Edition,
Cincinnati, Ohio: South-Western Publishing
Company, 2002.
The time for excuses is over! All organizations now
need a records management program to comply with
the law, clean up the messes, and manage their
information resources. Legally, organizations can get
in serious trouble by either eliminating records too
quickly or retaining them too long. Records on all
media must be managed from the time they are
created or received, through distribution, use, and
maintenance, until they are finally destroyed or
permanently archived. Records need to be managed
through “their life cycle.”
COURSE DESCRIPTION
“Records Management” will provide an introduction
to the profession of records and information
management. It focuses on development of
knowledge necessary to establish and manage
successful organization-wide records management
programs. This course will encompass the tried-and-
proved “winning strategies for successful records
management programs.”
Records management terminology, program
components, benefits and return on investment, step-
by-step “winning strategies for program development,”
and resources available from ARMA International,
Information Requirements Clearinghouse, and the
ICRM (Institute of Certified Records Managers) will
all be emphasized. Students will learn how to develop
appropriate records management programs, manage
e-mail and other electronic and paper records, develop
legally-valid records retention programs, develop state-
of-the-art storage and retrieval systems, and use
software and imaging technologies now essential to
good records management.
This interactive web-based course can be completed
from any computer with internet access.
ABOUT THE INSTRUCTOR
Dr. Brostrom is both an educator and practitioner of
records and information management. After teaching
records management and business-related classes
at post-secondary levels for 15 years, she then turned
to the corporate environment. Gail has been in the
corporate world for 18 years as a practicing records
manager and a supervisor of records analysts, records
center, micrographics, print services, and mail
services. She received her Ph.D. in business and
vocational education in 1982 and her certified records
manager designation in 1997. She continues to be
active in the Minneapolis/St. Paul chapter of ARMA
after being an officer for six years.