Preview School Student Satisfaction Survey

Updated6/7/11

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StudentSatisfactionSurvey

TTUHSCInstitutionalReport

2010‐2011

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Summary

• Ingeneral,studentsatisfactionattheinstitutionallevelwashighercomparedtotheprevious

year.

• Historically, items related to student health insurance produce lower levels of satisfaction

compared to other areas.However, these satisfaction levels were higher than they were in

past years.Students in the Paul L. Foster School of Medicine  were least satisfied with their

optionsforhealthinsurance.

• Reliability of wireless connectivity continues to be widespread concern across campuses,

particularlyinAbileneandDallas/Ft.Worth.

• Overall, students are satisfied with the  physical environment, but many commented that

classroomtemperaturesontheLubbockandElPasocampusesareuncomfortablycold.

• Students indicated less awareness about the Student Government Association (SGA)

compared to the previous year, most notably  in the School of Nursing and School of

Pharmacy.

• Ingeneral,studentsindicatedanincreasedawarenessofhowtofilecomplaints,butstudents

inDallas/Ft.Worthquestionwhethersuchcomplaintswouldbehandledfairlyorpromptly.

• Students in the School of Pharmacy continue to be less satisfied than students in other

schools,butsomeareashaveimprovedsincethepreviousyear.Ofparticularconcernarethe

Dallas/Ft.WorthandAbilenecampuses.

• StudentsatPaul L.FosterSchoolofMedicinecontinuetobehighlysatisfiedwiththestudent

affairsemployeeswithwhomtheyinteract.

• Basedonstudentcomments,twoconcernsemergedwithregardtoprogramsthatrelyheavily

ondistanceeducation.Theseincludedthequalityandreliabilityoftechnologyandtheability

offacultytoteacheffectivelyfromadistance.

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Methodology

The 2010‐2011 Student Satisfaction Survey (SSS) was administered to a sample of TTUHSC students in Spring

2011.Thedata collection period lasted two weeks (April 18‐May 1, 2011).Targeted participants in cluded a

sample of students selected from the HSC Enrolled Student report for Spring 2011.Of the total student 

population,approximatelytwo‐thirdsweretargetedforSSSparticipation(N=2,575).Thetargetedsamplewas

representativeoftheinstitutionintermsofschoolcomposition.

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