HTML Preview Formal Complaint Letter Heading page number 1.
81 Aldwych
London WC2B 4HN
Tel: 0300 111 3000
Fax: 020 7831 1942
www.housing-ombudsman.org.uk
Making a complaint
Unfortunately landlords sometimes make mistakes. The complaints
procedure provides a way for the landlord to put things right.
Whatever has happened it is likely that you and your landlord
will have to work together in the future so it’s important to find a
solution that you both agree to and from which any lessons can be
learned for the future. This is usually best achieved by a tenant and
landlord discussing and dealing with the issues together.
If you are dissatisfied with a service provided by your landlord
you can make a formal complaint using its internal complaints
procedure. This will vary from landlord to landlord but usually
consists of at least two stages and can include a referral to
a designated person (councillor, MP or tenants panel). More
information on designated persons is available on our website.
You can usually find your landlord’s complaint form and details
of its complaints procedure on its website.
Making an effective complaint will help you and the landlord to
resolve matters as soon as possible after the problem arises; be
clear about what went wrong and what you would like the landlord
to do to put things right.
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