HTML Preview Graduate Admissions Counselor Job Description page number 1.
Position: Graduate Admissions Counselor
Department: Recruiting
Campus: North Manchester
Job Responsibilities and Duties: The Graduate Admissions Counselor has primary responsibility for
recruitment of prospective students for Manchester’s graduate programs. The Graduate Admissions
Counselor will be responsible for overall development and management of recruitment and enrollment
strategy, including: developing the graduate inquiry pool, conversion of inquiry to applicant, applicant
to admit, and admit to enrollment/matriculation. The Graduate Admissions Counselor will adhere to
specific goals set by the Director of Admissions by creating relationships with students and other
stakeholders through phone outreach, in person outreach, application processing, travel, recruiting
events and overall enrollment coordination. This individual will be expected to adhere to and contribute
to the University and Admissions mission and vision statements and deliver professional, personal
service.
Essential Job Functions:
Recruiting:
• Act as a liaison to prospective/incoming students.
o Correspond with program applicants through email, telephone and texting.
o Meet with prospective students, their families, and other stakeholders on campus.
• Interact with Manchester’s faculty and staff to coordinate student recruitment and enrollment.
• Plan special events and arrange strategic recruiting travel, as needed.
o Possibilities include off-campus recruiting events such as information fairs, college visits,
or employer visits.
• Develop and foster strong relationships with market influencers and MU alumni in areas that
may strengthen the programs
• Build graduate program recognition, while elevating Manchester’s reputation.
• Represent Manchester University in a professional manner at all times.
Phone Outreach and Application Nurture:
• Make outgoing calls to program inquiries, delivering best practices in customer service.
• Provide information on program curriculum, the application process, financial aid, and other
student services.
• Make outgoing calls to program applicants to discuss next steps in the process, their financial
aid package, and determine their interest level in the program and Manchester University.
• Record comments, interest level and other necessary record updates in the department’s CRM
software system.
• Provide timely outreach (e.g. 8 business hours) to new student inquiries to increase the
likelihood of conversion from inquiry to application.
Application Processing:
• Receive program applications, and communicate with applicants on all steps necessary to
complete the application process.
• Process completed applications into organized electronic files, ready for review.
• Facilitate faculty committee evaluation of applications based on college transcripts and
recommendations.
• Alert applicants of the committee’s decision and next steps.
Marketing: