Executive Resume Sample
CONSUMER BANKING * ORGANIZATIONAL MANAGEMENT * STRATEGIC PLANNING
Top‐performing, solutions‐driven consumer banking executive with 20+ years experience in operations
management,market penetration, brand transitions, and accelerated revenue growth. Progressivecareergrowth
sustained by successful hands‐on people management, implementation of efficient business systems, and
continuouslyexceedingcompany‐wideobjectivesthroughdetailedfocusondailyoperations.Excellentrelationship
builderwithstrongtiestointernaldepartments,industrypartners,andlocalcommunityorganizations.
Executive Strengths
Î Leadership – Personable leader who cultivates trust and loyalty from managers and associates.Top‐to‐bottom
understanding of my organization.Able to optimize front line procedures while maintaining a broad strategic focus.
Equallystronginbudgeting,financialmanagement,strategicpartnerships,andoveralloperationalcontrol.
Î ChangeManagement–Experiencedinleadingthetransitionandbrandassimilationfornewlyacquiredbankingcenters
throughouttheU.S.SMEinprocessimprovementandimplementation.Verycomfortablewithmakingtoughdecisions
necessaryfororganizationalsuccess.
Î StrategicGrowth–Forward‐thinkerwhodevelopsandimplementsstrategicplansthatstimulateorganizationalgrowth
byaligningtocutting‐edgetrendsintechnology,industryevolution,andconsumerbehavior.Committedtodeveloping
teamsthatsuccessfullygeneraterevenuewhileremainingincompliancewithregulatoryguidelinesandqualitycontrols.
Î Marketing – Skilled in recognizing and capitalizing on market trends while assuming bottom‐line responsibility for
results. Broad knowledge of marketing disciplines including: research, telemarketing, promotional planning, pricing,
merchandising,directmail,socialmarketing,eventplanning,andadvertising.
Î CoachingandDevelopment–Mastercoachthatutilizesfoundationalskillsofrapport,buyin,andgainingcommitment.
Truebelieverin360coachingandthevalueitoffersforselfdevelopment.Facilitatorofcorporatetrainingintheareasof
sales,leadership,associatedevelopment,productknowledge,systemsadoption,andoperationaldiscipline.
Career History
MANAGER,EMPLOYERCITY,ST 2011–PRESENT
Develop and drive the strategic objectives for 12 Banking Centers with a total market headcount of 133 associates.
Provide visible and trusted leadership to Banking Center Managers and their teams.Collaborate with partners in
Lending, Small Business, Merchant Services, and Merrill Lynch to maintain the highest level of banking services to
customersinthemarket.DeliveroverallbalancedperformanceintheareasofSales,Service,andRiskMitigation.
NotableAccomplishments:
Topquartile performerinRiskMitigation,CustomerService,BusinessIntegration,andFTEManagement.
Finished2011rankedinthetop2%inthecompanyinoverallscorecardandbalancedperformance.
MarketPresidentforSouthGeorgia,responsibilitiesincludedcommunityoutreachandGrantFunding.
MANAGER,EMPLOYERCITY,ST 2008–2011
Partnered with Six Sigma, Brand Transition, and System Implementation teams on multiple projects designed to
integratenewbankingcentersandensureproceduralandbrandconsistencyinexistingmarketsthroughouttheU.S.
MiscBankTransition2008to2009
Executive Coach responsible for market leadership development and the transition of 25 banking centers from
LaSalleBanktoBOAintheFlintandSaginawMichiganmarkets.
OversawmarkettransitiontotheMerlinTeller,includingtrainingforleadershipandassociatespopulations.
Alignedwith
marketteamtohelpdrivemarketinitiativesincludingdrivingsales,operationaldiscipline,BCCR,and
corporatesecuritypolicyandprocedures
ABCImplementationProject2009to2010
BranchCenterManagervirtualcoachandonsitesupportcoachforthenationalInteractDeploymentTeam.
SouthStateCustomerServicePilot2000to2011
ResponsiblefordrivingproficiencyinBRCandC.S.for16bankingcentersinSouthState.