HTML Preview It Networking Engineer Resume page number 1.
JOHN H. SMITH
Networking Engineer ~ Quality Assurance Expert ~ Technical Trainer
Top-performing, adaptable IT leader who provides secure, technical IT solutions that enhance customer satisfaction
and drive business growth
Technical Roadmaps | Technical Versatility & Depth | Instructor-Led Training
Sysco Certified Software Associate (SCSA) Wireless & Voice ~ Sysco Certified Software Professional (SCSP)
Sysco Certified Software Security (SCSS) ~ NECE 2007+Security
Trusted, motivated and adaptable IT leader and strategic solutions provider with in-depth knowledge of network, quality, and IT
security principles and practices. Strategist with deep IT acumen skilled at conceptualizing and creating technological strategy
with a strong ability to prove out new technology, deliver enterprise-class deployments, and effectively communicate the
architectural vision for successful product implementation. Adaptable professional with a unique path of professional
development in IT specialties and exceptional interpersonal skills who ensures that customers have reliable products.
♦ Technology Leadership ♦ Product Management ♦ Strategic IT Planning
♦ Project Management ♦ Risk Management ♦ Technical Roadmap/Strategy
♦ Cross-Functional Leader ♦ Quality Assurance ♦ IT Leader & Mentor
Technology Knowledge
Cloud
VMware
,
Microsoft Hyper
-
x
,
C
itrix Server
Operating Systems
W
indows 2003, 2008
R
2,
W
indows
XP,
Windows Vista,
W
indows 7
Networking
CS
Networking,
Cisco, VOIP, Wireless,
DNS
,
DHCP
,
Windows Active Directory
Other
MS Office, MS Visio
Professional Experience
INTERNATIONAL SERVICE NETWORK / TECHNICAL MARKETING ENGINEER (1990—Present)
CompuServe; Phoenix, AZ
Problem Solving | Change Management | Quality Assurance | Customer Experience
Top-performing IT leader with consistent promotional career track supporting a wide range of IT services and products with
more than 15 years in Testing, Networking, and Security across many product lines at CompuServe and 8+ years in facilitating
technical training delivery. Lead engineer responsible for ensuring product supportability for CS’s Software Networking (CSN)
initiatives. Direct and implement IT initiatives; build credibility, establish rapport, and maintain communications with customers
and cross-functional groups including sales, marketing, product management, engineering, quality assurance, and fee-services.
TECHNICAL STRATEGY
• Established remote support and support automation for CSN products—provides automated fixes for system issues
and enabled product design to support automated functionality.
• Selected to be a member of various SWAT teams to solve Class-level product Quality problems—manage the
customer experience for issue resolution and implement risk mitigation strategies; communicate with business team
stakeholders including manufacturing, the supply chain, and customer service to implement supportability across the
enterprise.
• Direct security vulnerability reporting for CS Networking (CSN) products in the field—work with various CSN labs to
resolve security vulnerability and implement solutions.
• Led partnership with Corel, E-Ware, Avid, and Software Secure as part of the CS Network E-System (NES) product
alliance to determine call flow, service level agreements, and escalation paths for NES products.