Patient Safety Incident Report
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NHS Trust An Organisation-wide Document for the Reporting and Management of Incidents Including Serious Incidents Version: Ratified by: Date ratified: Name of originator/author: Name of responsible committee/individual: Name of executive lead: Date issued: Review date: Target audience: Contents 1 Introduction 5 2 Purpose 5 3 Explanation of Terms 5 4 Duties 8 4.1 Duties within the Organisation 8 4.2 Committees and Groups with Overarching Responsibilities 9 5 Response, Communication and Notification 10 5.1 Immediate Response by the Organisation 10 5.2 Reporting the Incident 10 5.3 Patient/Relative/Visitor/Contractor Communication and Support 11 5.4 Internal Communication 11 5.5 External Stakeholder Notification 11 6 Communication with Staff 12 6.1 Communication Following an Incident 12 6.2 Process by which to Raise Concerns 12 7 Media Involvement 12 7.1 Media Unaware of Serious Incident 13 7.2 Media Unaware but Proactive Media Handling Necessary 14 7.3 Media Aware of Serious Incident 14 8 Hotline Arrangements 14 9 Incident Investigation 15 9.1 Incident Grading and Appropriate Levels of Investigations 15 9.2 Responsibility for Investigation 15 9.3 Responsibility for Causal Factor Analysis 16 9.4 Responsibility for Causal Factor Analysis Post Investigation 16 9.5 Involving Patients and their Families in Investigations into Serious Incidents 16 9.6 Involvement of Relevant Stakeholders 16 9.7 Root Cause Analysis (RCA) and Investigation Report 17 9.8 Recommendations and Action Planning 17 9.9 Monitoring of Action Plans 17 9.10 Process of Ensuring Continual Risk Reduction Following the Implementation of Action Plans 17 9.11 Sharing of Lessons Learnt 17 10 Equality Impact Assessment 19 11 Monitoring Compliance with the Document 19 11.1 Process for Monitoring Compliance 19 11.2 Standards/Key Performance Indicators 19 12 References 19 12.1 Legislation 19 12.2 Guidance from Other Organisations 20 13 Associated Documentation 21 Appendix A - Incident Reporting Timescales 22 Appe
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