Payroll Service Level Agreement
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Business Negosyo Legal Ligal HR service Will kalooban Payroll services mga serbisyo Agreements Sample Service Level Agreement
How to draft a proper Payroll Service Level Agreement? Download this Payroll Service Level Agreement template that will perfectly suit your needs!
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HR Shared Services HR/Payroll Shared Services Service Level Agreement October 2016 SERVICE LEVEL AGREEMENT Contents GENERAL INFORMATION .......................................................................................................................... This SLA will: outline services to be offered and working assumptions between Shared Services and its customers quantify and measure service level expectations outline the potential methods used to measure the quality of service provided define mutual requirements and expectations for critical processes and overall performance strengthen communication between Shared Service providers and its customers provide a vehicle for resolving conflicts.. Process ISRs and Paper Forms Service Expectation Service Metric (how will this be measured) Processing deadlines and pay dates are posted on HR/PR SS website at http:// ssc.jhmi.edu/hrpayroll/deadlines.html Prior to each payroll run, management runs a report to ensure all ISRs that were received by the posted deadlines are processed in time for the appropriate payroll.. These metrics are posted at: http://ssc.jhmi.edu/hrpayroll/news.html Processing garnishments New and changed court orders will be processed by the dates listed in the processing deadlines posted on HR/PR SS website at: http://ssc.jhmi.edu/hrpayroll/deadlines.html Off Cycle payment requests Backlog of unprocessed court orders are monitored by management.. Issue Resolution If either HR/Payroll Shared Services or its customer identifies a substantive breach of responsibility, or other problem that requires resolution prior to the next periodic review, both the Service Center management and customer will engage in a joint effort of understanding and rectification of the issue..
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