Service Ticket Example templates

How to create a ticket from a template?

A ticket template is a document that helps to create a process of issuing and tracking tickets.

In support tickets, templates contain predefined fields that can be applied to specific requests. When you manually submit a ticket, the values are automatically prefilled.

This simplifies ticket creation. In addition to standard fields, you are able to add values for custom fields.





The absolute fundamental aim is to make money out of satisfying customers. | John Egan