Formele verontschuldiging Brief met corrigerende acties
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How to deal with mistakes and how to write a formal apology Letter? Looking for a template for an apology letter with corrective actions? We have a sample template that can be used for personal and professional use. All of our templates are fully customizable, so you can add your own personal touch. We provide a perfectly written formal apology that fits your needs!
The way you deal with mistakes is the most important part of the actual problem that was caused and how people will perceive you and the company you represent. You can for example accept the mistakes, provide solutions, remember how the situation is caused, and be kind and polite. The other side is that you start to defend and let it go. However, that may not be the best outcome for the future.
Why is writing a business apology so hard?
Apologizing is not easy at all. We can say that it is a form of art. We need to master it. Sometimes, it happens that we do not want to accept our mistakes because we think that they will make a negative impact on our character. But in reality, there is no such thing. Apologizing is not bad at all instead it makes a good impression of you in front of your recipient and it makes you humble. So, there must be a proper and professional way to write an apology letter. in the coming context, we will guide you about how you can write an effective apology letter.
What does a good business apology letter consist of?
To make a good impression of yourself in front of your recipient, there are a few tips that you need to remember to master in writing a perfect apology letter. The mentioned guidelines below are applicable to either a personal/individual apology letter or a group apology from companies and brands in case of some customer’s issue.
A good business apology should:
- Have the correct timing. It is best to apologize as fast as you can, but no need to be impulsive. You need to prepare what to say.
- Wisely chosen means of communication. There are many ways to apologize: you can apologize in person, over the phone, or write an apology letter. Having eye contact is a good thing since apologies are personal; however, if a person is deeply hurt, a letter might be a better way.
- Explanation without excuses. After apologizing you can shortly explain why this happened, but be careful not to start making excuses. This would be impolite.
- “The customer is always right” principle. Whenever you need to apologize to the customer or business partner, you need to think about this principle. Most of the time it is better to accept all the blame.
- A quick explanation of what you will do not to let this happen again.
Consider the following:
- Is it easier for you to apologize in person or via other means of communication?
- Do you tend to give many excuses to explain your actions or the situation?
- There is a saying that goes “The more excuses you give, the guiltier you seem”.
- Do you think it’s true? Why or why not?
- If a customer or a business partner said that he has lost his trust in your company, what would you do or say?
Suggestions to take into consideration when sending an apology letter to your client:
- Address your client directly
- Add a personal touch to this template;
- Literally, say sorry and apologize;
- Summarize the problem, explain those appropriately and by using the right words;
- Empathize more on the solution and let them know that suggestions are welcome;
- Express your apologies, ask them to respond back with any suggestions.
- Make sure you make your client feel that you completely understand their situation.
- Let them know what are your further plans, also list down few solution options the company has thought of.
- Tell the client to choose from those options or suggest a new one.
- Say thank you at the end and treat them as they are the king.
- After completing, read the letter, understand, and make sure you must have liked it if you were the client.
Thus, writing an apology letter is a good start. There are many considerations when writing a formal Apology Letter and the following format is common:
Step 1: Type your address
Type your address and telephone number, flush left on the top of the page. It is not necessary to include your name or title here, it will be included in the closing.
Step 2: Type the date
Type the date, in the format: month, day, and year on one line below your address and telephone number, flush left.
Step 3: Type the recipient's address
Type the name of the recipient's, include the title, and address one line, flush left. Whenever possible, address the letter to a specific individual.
To,
ATTN
ADDRESS
POSTAL CODE
COUNTRY
Subject: formal apology
Step 4: Type the salutation
Type the recipient's personal title and full name in the salutation, one line after the recipient's address, flush left, followed by a colon. Leave one line blank after the salutation. Hereby a suggestion: use the recipient's full name unless you usually refer to the individual by a first name.
Dear {{name}},
Step 5: Compose the letter
In the first paragraph of the letter's body, you state the purpose of the letter. In the paragraphs following, you can use examples to support your main argument. In the final paragraph, you need to summarize the purpose of your letter again and suggest a suitable course of action to follow. Do not indent the paragraphs. But instead, leave an empty line between each paragraph.
Please accept my sincere apology for {{describe situation}} on/at {{date/time}}
It was wrong of me to {{describe action}}, and I am truly sorry.
Avoid using any contractions {{didn't and it's, I'm etc.}}. "Did not" and "It is" are more suitable for formal apology letters. Avoid using any casual language, slang, or vague terms for the entire body of the letter.
I can appreciate how {{hurt/angry}} and {{frustrated/disappointed}} you are given the consequences of my actions and the trouble I have caused.
Elaborate here with details if the infraction was serious
I take full and complete responsibility. It was wrong of me to {{act/say/behave}} as I did. There is no excuse for that type of behavior.
Step 6: Close the letter
Close the letter without indentation, leaving three or four lines for your signature between the closing and your typed name and title.
Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
If there are tangible concrete steps that you have taken then include them here.
I deeply regret it ever having happened at all and I am willing to do whatever it takes to correct the situation. Once again, I am truly sorry and humbly ask for your forgiveness.
If the situation warrants it or you have an idea how to make it up to them, include those details here.
As you know, communicating in a professional manner will get you respect and will bring you new opportunities in life and business. Therefore, we support you by providing this Formal Apology Letter template and you will see you will save time and increase your effectiveness. Please note this template is provided for guidance only. Letters and other correspondence should be edited to fit your personal situation.
Download this formal Apology Letter template now.
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